Summary
Overview
Work History
Education
Skills
Timeline
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Amal Francis

Sydney,New South Wales

Summary

Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Well-organised and diligent with methodical approach.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

I-MED Radiology Network
04.2023 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.s.


ADMINISTRATION OFFICER

NSW Health, Hospital
12.2020 - Current
  • Organized, directed and coordinated medical and health services according to organizational policies and goals
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
  • Maintained up-to-date information in electronic medical records software
  • Responded to inquiries from doctors, nurses and patients with accurate information
  • Coordinated with other healthcare providers concerning treatment plans for patients
  • Communicated with patients, ensuring that medical information was kept private
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
  • Discussed medical histories with patients in effort to provide most effective medical advice.

YARD MAINTENANCE WORKER

Interline Bus Services
04.2020 - 12.2020
  • Reduced safety issues, thoroughly cleaning construction areas to maintain regulatory compliance
  • Acquired customer feedback for operational improvement initiatives
  • Reviewed plans and designs to verify completeness of grounds work
  • Assisted with weekly project planning and crew scheduling.

MOBILE TECHNICIAN & SALES EXECUTIVE

Mobile Experts
06.2018 - 06.2019
  • Mobile Repair services like broken screen replacement, battery replacement, Liquid damage mobile phone repairs, mobile phones with not powering issues, physically damaged mobile
  • Excellent hand eye coordination and ability to perform phone repairs and much more small repairs
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
  • In depth knowledge of various models of mobiles both old & new along with mobile OS and features
  • Monitor customer preferences to determine focus of sales efforts
  • Sold products and services to prospective customers
  • Organised proper display of the mobile accessories in order to and generated new revenue from existing customers increase sales volume
  • Sale of mobile accessories and services to prospective customers and generated new revenue from existing customers
  • Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches
  • Tracked diagnostic results and collaborated with Store Manager to resolve issues
  • Developed and implemented effective tracking and monitoring systems to enhance overall production efficiency and reduce operating costs
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Education

Bachelor of Business Admin. - Business Administration

University Of Technology Sydney
Sydney, New South Wales
2025

HIGH SCHOOL DIPLOMA -

LaSalle Catholic College
Sydney, New South Wales
12.2017

Skills

  • Customer relations
  • Account servicing
  • Merchandising expertise
  • Records management
  • Customer service
  • Interpersonal communication skills
  • Staff training
  • Systems and software programs
  • Test results interpretation
  • Research and development
  • Electronic system troubleshooting
  • Meeting Support
  • Medical Billing
  • Medical Terminology
  • Referral Verification

Timeline

Medical Receptionist

I-MED Radiology Network
04.2023 - Current

ADMINISTRATION OFFICER

NSW Health, Hospital
12.2020 - Current

YARD MAINTENANCE WORKER

Interline Bus Services
04.2020 - 12.2020

MOBILE TECHNICIAN & SALES EXECUTIVE

Mobile Experts
06.2018 - 06.2019

Bachelor of Business Admin. - Business Administration

University Of Technology Sydney

HIGH SCHOOL DIPLOMA -

LaSalle Catholic College

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Amal Francis