Amal Katiha
Holroyd,NSW
Summary
Accomplished Cleaning Manager at Medaras Cleaning Services, I enhanced team efficiency and client satisfaction through innovative cleaning procedures and strong leadership. Skilled in health and safety compliance and staff training, I successfully streamlined operations, boosting productivity. My approach to problem-solving and team building significantly improved workplace standards and operational excellence.
Overview
7
7
years of professional experience
Work History
Cleaning Manager
Medaras Cleaning Services
06.2021 - 12.2023
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Increased team efficiency through regular communication of expectations, goals, and progress updates to staff members.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Streamlined operations by coordinating schedules, delegating tasks, and monitoring staff performance for optimal productivity.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Completed schedules, shift reports, and other business documentation.
- Facilitated teamwork among employees through regular meetings focused on problem-solving, goal-setting, and celebrating achievements.
Beauty Manager
Supertan Beauty
03.2017 - 05.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
- Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
- Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
- Maintained salon cleanliness and hygiene standards, ensuring a pleasant experience for all clients.
- Streamlined salon operations by implementing efficient booking and scheduling systems.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Retail Supervisor
St George Tyres
07.2016 - 04.2017
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
No Degree -
Chester Hill High School
Chester Hill , NSWSkills
- Workload prioritization
- Health and safety
- Chemical handling
- Task delegation
- Customer service-focused
- Task assignment
- Staff training and development
- Team building
- Health and safety compliance
- Invoice processing
- Staff scheduling
- Document control
- Problem-solving abilities
- Computer skills
- Team leadership
Languages
English
Full Professional
Timeline
Cleaning Manager
Medaras Cleaning Services
06.2021 - 12.2023
Beauty Manager
Supertan Beauty
03.2017 - 05.2021
Retail Supervisor
St George Tyres
07.2016 - 04.2017
No Degree -
Chester Hill High School
Similar Profiles
Kyra ShepardKyra Shepard
Cleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning SolutionsCleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning Solutions
Veronica VasquezVeronica Vasquez
I have helped out in Los dos Laredo’s tuxedos at Cleaning Exec Cleaning ServicesI have helped out in Los dos Laredo’s tuxedos at Cleaning Exec Cleaning Services
Danielle McnallyDanielle Mcnally
Host on the Coast at Cleaning Exec Cleaning ServicesHost on the Coast at Cleaning Exec Cleaning Services
Gordana JamalGordana Jamal
Senior Support Worker at Dignity OrganizationSenior Support Worker at Dignity Organization
Prasun RimalPrasun Rimal
Bistro Cashier at Coolibah HotelBistro Cashier at Coolibah Hotel