Amal Lal
Key Accounts- Administrator
Brisbane,Australia
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Dynamic Key Account Manager with 02 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments. Brings five plus years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
4
4
Languages
6
6
years of post-secondary education
Work History
Key Accounts Manager
Sarina Russo Job Access
Brisbane, QLD
02.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Led projects and analyzed data to identify opportunities for improvement.
Claims Specialist
Sarina Russo Job Access
Brisbane, QLD
10.2020 - 02.2022
- Processing government wage subsidy claims like RNWS, RCWS and other general incentive claims for Australian Apprentices and employers.
- Engaging with relevant stakeholders on the phone and via email.
- Reviewed outstanding requests and redirected workloads to complete all tasks on time.
- Maintained confidentiality of Client records.
- Followed up with employers on unresolved issues.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
Store Manager
Spotless Car Wash, Capalaba
Redland Bay, QLD
05.2017 - 06.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Supervised guests at front counter, answering questions regarding products.
Project Engineer
Prompt Engineering Contractors
Kochi, Kerala, India
06.2014 - 07.2017
- Participated in technical and cost proposal development and customer presentations.
- Reviewed progress controls for project quality assurance, health and safety.
- Completed daily construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Analyzed blueprints and delivered concise instructions to the technical team to maintain quality control.
- Identified and mitigated technical risks within managed projects.
- Performed risk management analyses of proposed installations to mitigate both internal and customer liabilities.
Education
MBA - Business Administration
03.2017 - 02.2019
Bachelor of Technology - Mechanical Engineering
08.2010 - 05.2014
Skills
- Excellent administrative abilities
- Critical Thinking
- Relationship building
- Database administration and management
- Attention to detail
- Verbal and Written Communication
- Time Management
- Documentation review
Timeline
Key Accounts Manager - Sarina Russo Job Access
02.2022 - Current
Claims Specialist - Sarina Russo Job Access
10.2020 - 02.2022
Store Manager - Spotless Car Wash, Capalaba
05.2017 - 06.2018
James Cook University - MBA, Business Administration
03.2017 - 02.2019
Project Engineer - Prompt Engineering Contractors
06.2014 - 07.2017
Dr. M.G.R University - Bachelor of Technology, Mechanical Engineering
08.2010 - 05.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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