Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amal Thomas

Canberra

Summary

Personable and highly reliable with strong attention to detail and positive attitude. Knowledge in safety protocols, along with ability to operate and maintain refueling equipment. Committed to ensuring efficient and safe fueling operations. Offering solid foundation in safety practices and commitment to learning and excelling in aviation environment. Brings understanding of safety protocols and procedures, along with ability to quickly acquire technical skills necessary for fuel handling. Ready to use and develop operational and technical skills in Aviations operations and refuelling.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Uber Eats
07.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Console Operator

Seven Eleven Gas Station
04.2024 - 10.2024
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Collaborated with team members to develop strategies for improving overall console performance and functionality.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
  • Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.

Console Operator

BP Petrol Station
01.2023 - 04.2023
  • Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Observed and reported suspicious activities and persons.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Performed tests of functionality, security, and performance of different workstations and devices.

Customer Service Representative

EzyMart
01.2022 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Bachelor of Science - Computer Science

St. Joseph's College Devagiri
03-2016

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Safe driving
  • Loading and unloading

Timeline

Console Operator

Seven Eleven Gas Station
04.2024 - 10.2024

Console Operator

BP Petrol Station
01.2023 - 04.2023

Delivery Driver

Uber Eats
07.2022 - Current

Customer Service Representative

EzyMart
01.2022 - 06.2022

Bachelor of Science - Computer Science

St. Joseph's College Devagiri

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Amal Thomas