Amali Galappaththi
St Leonards,NSW
Summary
Dedicated and accomplished final year Pharmaceutical Science Student with an extensive professional record spanning over five years of experience in retail community pharmacy, cosmetic laser therapy, and medical reception roles. Demonstrated excellent teamwork, communication, liaising, problem solving and effective sale strategies in both customer-facing and telephone-based roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Laser Technician
Kellyville Medical And Laser Centre
01.2023 - Current
- Administered personalised laser treatments for skin rejuvenation and targeted fat reduction, addressing pigmentation irregularities, sun damage, and signs of aging, and providing solutions for customised body contouring.
- Built strong relationships with customers and secured package sales of up to $1500, driving long term customers.
- Acted as the primary point of contact for patients providing procedural education, addressing concerns and inquiries with professionalism and empathy, creating a trusting environment.
- Maintained a strong emphasis on safety protocols and adherence to industry standards.
- Collaborated with medical practitioners including doctors and nurses to educate clients on pre- and post-treatment care, providing detailed instructions to optimize treatment outcomes and minimize potential side effects.
- Contributed to the growth of the clinic's client base through positive client experiences, word-of-mouth referrals, and participation in marketing initiatives.
Senior Medical Receptionist
Kellyville Medical And Laser Centre
01.2023 - Current
- Managed up to 200 patients a day in a fast paced medical centre with 3 GPs in addition to nurses, and other allied health professionals.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions to improve the satisfaction of all parties involved.
- Offered support to team members with creative solutions to complex challenges regarding conflict resolution, scheduling and medical care.
- Created and implemented new systems for stock management, financial tracking, and invoicing to optimize efficiency and maximize profits.
- Liaised with insurance companies, doctors, and patients over telephone, email and in person to process and monitor compensation claims.
- Contributed to and helped lead employee staff meetings, reporting trends, advising leadership on resources needed and preparing new protocols to be administered.
- Used Best Practise data management system to organize immense datasets and coordinate care details for large patient bases.
- Wrote written reports and guidelines to assist troubleshooting staff as needed.
Pharmacy Technician
Ngunnawal Mediadvice Compounding Pharmacy
07.2019 - 01.2023
- Provided customers with in-depth information regarding over the counter medications/products covering oral analgesics, stomach/gastro, vitamins/supplements, cold and flu, antihistamine/allergy relief, first-aid, skin care and Schedule 3 products.
- Compounded custom prescriptions for creams, ointments and gels with absolute precision.
- Interpreted prescriptions, calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy using Fred Dispensing System.
- Established and maintained confidentiality regarding patient profiles, updating organizational database with current information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist to follow government COVID-19 protocol to keep pharmacy orderly, clean and calm during the pandemic.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Assistant
Hawker Discount Drug Store
07.2019 - 01.2023
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Answered telephones to provide information about order status, store hours and pharmacy procedures to customers as well as communicating appropriate information between other pharmacies, doctors and hospitals.
- Delivered medication to housebound, elderly or otherwise vulnerable customers.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Pharmacy Assistant
Steve Kolliou Caremore Pharmacy
02.2021 - 09.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Adhered to COVID-19 guidelines, working calmly and efficiently in a location of frequent outbreaks during the height of the pandemic.
- Patiently and attentively listened to patients needing extra care, including elderly, persons with disabilities, visual/audio impairments in order to meet customers needs.
- Received major orders from suppliers such as Symbion, Sigma, Pfizer, etc.
Senior Floor Staff
Chatterbox Espresso Bar
04.2018 - 05.2019
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained professionalism and a high level of organisation in a busy environment.
Gymnastics Coach
Canberra City Gymnastics Club
02.2013 - 09.2018
- Coached a variety of gymnasts at varying genders, ages and skill levels, including recreational stream and national/competitive stream
- Managed large groups of children in a busy environment whilst monitoring safety and minimising hazards
- Helped to maintain good relationships between gymnasts, parents and fellow coaches.
Education
Bachelor of Advanced Science - Pharmaceutical Sciences
UTS
Sydney, NSW11.2024
Skills
- Computer literate
- Strong Communication Skills
- Able to perform under pressure
- Eye for attention to detail
- Resilient and embraces changes
Certification
- SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training. (S2/S3 Training)
Timeline
Laser Technician
Kellyville Medical And Laser Centre
01.2023 - Current
Senior Medical Receptionist
Kellyville Medical And Laser Centre
01.2023 - Current
Pharmacy Assistant
Steve Kolliou Caremore Pharmacy
02.2021 - 09.2021
Pharmacy Technician
Ngunnawal Mediadvice Compounding Pharmacy
07.2019 - 01.2023
Pharmacy Assistant
Hawker Discount Drug Store
07.2019 - 01.2023
Senior Floor Staff
Chatterbox Espresso Bar
04.2018 - 05.2019
Gymnastics Coach
Canberra City Gymnastics Club
02.2013 - 09.2018
Bachelor of Advanced Science - Pharmaceutical Sciences
UTS
- SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training. (S2/S3 Training)
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