Amali Jarrett

Company Overview- Cafe

Head Barista:

• Stocked customer service stations with paper products or beverage preparation items.
• Checked brewing equipment for proper functionality.
• Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
• Created complex, hand-crafted beverages based upon customer preferences.
• Supervised and trained baristas to ensure adherence to company policies and procedures.

Customer service:

• Built loyal clientele through friendly interactions
• Greeted customers and provided friendly customer service.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
• Enthusiastically engaged customers during busy periods to keep mood light and fun.
• Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
• Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Correct cleaning procedures:

• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Cooking (preparing food):
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Assisted in unloading delivery trucks containing food supplies.
• Prepared ingredients for cooking including portioning, chopping, and storing food before use.

Referee:

Rochelle Potts (owner)

Mobile: 0414 460 301

Baby sitting:

• Greeting parents upon arrival home from work and providing updates on the day's events.
• Completing light housekeeping tasks such as tidying up toys and books.
• Organized various activities, games, crafts and outings to keep children entertained.
• Creating an atmosphere of fun that allows for occasional rule-bending within reason.
• Minimized TV and mobile device time by engaging children with games and physical books.
• Establishing trust through consistent communication with both parents and kids.
• Assisting with meals, snacks, and bedtime routines for the children.

Referee:

Alison Potts

Mobile- 0412 333 178

• Company Overview: Gelato Store

Customer service:

• Maintained current knowledge of store promotions to highlight sales to customers.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Counted and balanced cashier drawers.
• Built loyal clientele through friendly interactions and consistent appreciation.
• Assisted co-workers with tasks as needed to ensure smooth operations of the store.
• Greeted customers and provided friendly customer service.
• Developed a loyal customer base through friendly and efficient service.

Correct cleaning procedures:

• Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
• Participated in team meetings to discuss best practices for providing quality service.

Gelato Store:

• Utilized social media platforms to promote daily specials and events.
• Informed management of low stock items prior to running out completely.
• Managed time effectively during peak hours to minimize customer wait times.
• Trained new staff on serving techniques, customer service protocols, and safety procedures.
• Participated in team meetings to discuss sales targets, performance improvements, and customer feedback.

Referee:

Bianca Tribe (owner)

mobile- 0410 107 341

• Company Overview: Café and Restaurantnt

Barista:

• Stocked customer service stations with paper products or beverage preparation items.
• Checked brewing equipment for proper functionality.
• Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
• Created complex, hand-crafted beverages based upon customer preferences.

Customer service:

• Built loyal clientele through friendly interactions
• Greeted customers and provided friendly customer service.

Correct cleaning procedures:

• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Cooking (preparing food):
• Cleaned and sanitized kitchen equipment, utensils and work stations.

Restaurant:

• Assisted in unloading delivery trucks containing food supplies.
• Prepared ingredients for cooking including portioning, chopping, and storing food before use.
• Processed payments accurately using cash registers or POS systems.
• Explained menu items, describing ingredients and cooking methods upon request.
• Developed positive relationships with regular customers through friendly conversation.
• Set up tables in between patrons to reduce wait times.
• Presented menus and answered questions regarding items.
• Served food and beverages to patrons and confirmed complete orders.

Referee:

Francene Henderson (owner)

Mobile- 0401 186 644

• Company Overview: Café and Retail.
• Working as a Barista and in Customer service

Barista:

• Stocked customer service stations with paper products or beverage preparation items.
• Checked brewing equipment for proper functionality.
• Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
• Created complex, hand-crafted beverages based upon customer preferences.

Customer service:

• Built loyal clientele through friendly interactions
• Greeted customers and provided friendly customer service.

Correct cleaning procedures:

• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Cooking (preparing food):
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Assisted in unloading delivery trucks containing food supplies.
• Prepared ingredients for cooking including portioning, chopping, and storing food before use.

Referee:

Lauren Henry (owner)

Mobile- 0466 396 686

Guided junior water polo teams through volunteer coaching

• Analyzed performance data to identify areas of improvement for individuals or teams.
• Managed equipment inventory including balls, goals, nets, ensuring they are properly maintained.
• Communicated with parents regarding their children's performance in the sport.
• Communicated with coaches and athletes to discuss tournaments, competitions and other events.
• Instructed athletes on proper technique of swimming, passing, shooting, defending and teamwork.
• Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
• Encouraged team spirit among players by promoting a sense of unity among them.

Referee:

Tammy Humby

Mobile- 0421 712 748

• I worked the season of 2019, 2020, and 2021 in the kiosk.

Cooking:

• Cleaned utensils, dishes and glasses for customer use.
• Maintained sanitation standards during food preparation and storage processes.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Organized workstations with necessary ingredients and cooking equipment prior to meal periods.
• Worked in fast-paced, ever-changing environment.

Customer service:

• Built loyal clientele through friendly interactions
• Greeted customers and provided friendly customer service.
• Organized store by returning merchandise to proper areas and restocked displays.

Correct cleaning procedures:

• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Cooking (preparing food):
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Assisted in unloading delivery trucks containing food supplies.
• Prepared ingredients for cooking including portioning, chopping, and storing food before use.

Referee:

Hannah Richardson (Manager)

Mobile- 0490 200 355