Amali McNeill
Wellington,NSW
Summary
Customer service professional with experience in cash handling, shift coordination, and team supervision. Train staff to deliver consistent service and resolve issues quickly. Maintain clean, safe, and on-schedule operations in high-volume environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Cleaner
Tasha's Cleaning service
Wellington, NSW
05.2025 - 01.2026
- Ensured sanitary conditions in bathrooms, kitchens, and high-touch surfaces using safe cleaning products.
- Executed detailed cleaning of bathrooms to uphold hygiene standards, including toilets, sinks, countertops, mirrors, and floors.
- Delivered cleaning support for client homes and workspaces for Tasha's Cleaning Service.
- Completed carpet vacuuming, floor mopping, and furniture dusting during service visits.
- Coordinated supply restocking and organized cleaning equipment for efficient daily routes.
- Managed trash removal, box breakdown, and recycling placement in designated disposal areas.
KFC Team Member
KFC
Wellington
08.2019 - 06.2024
- Led daily team operations, delegating assignments to ensure effective shift coverage.
- Trained staff on procedures and equipment use, enhancing service quality and consistency.
- Directed cash handling and payment processing during high-volume service periods to support smooth front-of-house operations.
- Resolved customer complaints promptly, upholding brand reputation and customer satisfaction.
- Resolved customer questions and order issues with professional, courteous service.
- Maintained dining, equipment, and food prep areas to meet hygiene and cleanliness standards.
- Monitored schedules, staffing changes, and workload shifts to keep operations on track.
Education
Wellington High School
01-2022
Skills
- Bathroom cleaning
- Surface disinfection
- Floor care
- Waste management
- Housekeeping practices
- Supply restocking
- Food safety
- Service delivery
- Shift coordination
- Crew coordination
- Staff training
- Transaction management
- Payment processing
- Supply management
- Customer service
Certification
- White Card- Australian 2024
- Traffic Control- Australian Training Plus 2025
- Cert I, Cert II & Cert III in food and safety 2022
- RSA & RCG- Australian Training Plus 2025
- DRIVERS LICENCE- Current
Timeline
Cleaner
Tasha's Cleaning service
05.2025 - 01.2026
KFC Team Member
KFC
08.2019 - 06.2024
Wellington High School