Amali Wijerathne
Knoxfield,VIC
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
ADMINISTRATIVE OFFICER AND RECEPTIONIST
MECWACARE
SHOREHAM
02.2022 - Current
- Tracked and submitted employee timesheets to prepare for payroll processing
- Experience in HUMAN FORCE
- Handling Pay Queries
- Ability to manage rostering and staff allocation
- Demonstrates diligence in undertaking accounting/petty cash tasks including balancing of petty cash and lifestyle floats
- Processed invoice payments and recorded information in account database
- Maintained accurate records and documented client data in company databases
- Maintained admissions and discharges
- Planned staff and training meetings and scheduled conference rooms
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Completed daily logs for management review.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
GENERAL SERVICE MANAGER
ARCARE
04.2023 - 11.2023
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Reported issues to higher management with detail
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Experience in ESIS, ECASE, HUMANFORCE, EXFLOW
- Assists in the monitoring and management of the Facility budget-property maintenance, extra services etc.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
ADMINISTRATOR
BAYWREX
BAYSWATER
08.2020 - 02.2022
- Grew revenue by developing key programs focused on promoting business
- Organized activities to reward employees and provide motivation and improve efficiency
- Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets
- Evaluated employee job performance and motivated staff to improve productivity
- Increased office organization by developing filing system and customer database protocols
- Monitored office inventory to maintain adequate supply levels and order products
- Organized and maintained documents, files and records
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
RECEPTIONIST
DORSET GARDEN HOTEL
CROYDON
01.2019 - 07.2020
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Processed payments and updated accounts to reflect balance changes
- Maintained all financial records to verify timely clearance of all credit and debit activities
- Scheduled and confirmed appointments
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Answered calls to help over any customers each time.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
WAITRESS SUPERVISOR
DORSET GARDEN HOTEL
CROYDON
08.2011 - 07.2020
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Minimized customer wait times by efficiently taking and filling large volume of orders each day
- Calculated charges issued table checks and collected payments from customers
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education
High School Diploma -
Hales Institue
Melbourne, VIC09.2011
Skills
- Database Administration
- Human Resources Support
- Contract Negotiations
- Document Control
- Records Management
- Training and coaching
- Payroll and budgeting
- Office Management
- Relationship Building
Timeline
GENERAL SERVICE MANAGER
ARCARE
04.2023 - 11.2023
ADMINISTRATIVE OFFICER AND RECEPTIONIST
MECWACARE
02.2022 - Current
ADMINISTRATOR
BAYWREX
08.2020 - 02.2022
RECEPTIONIST
DORSET GARDEN HOTEL
01.2019 - 07.2020
WAITRESS SUPERVISOR
DORSET GARDEN HOTEL
08.2011 - 07.2020
High School Diploma -
Hales Institue
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