Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Amalia Crossley

Bankstown

Summary

Highly motivated and customer-focused professional with over six years of experience in the real estate industry, demonstrating strong independent work ethic, initiative, and a commitment to continuous learning and development. Proven ability to manage client relationships, apply active listening skills, and thrive in dynamic, team-oriented environments.

My career began at Taylor Nicholas Pty Ltd, where I was initially employed as a secretary before being promoted to Assistant Property Manager. In this role, I was responsible for overseeing a diverse portfolio of commercial properties across the Sydney region. I further enhanced my client service and interpersonal skills while working part-time at Parea Greek Restaurant, where I developed strong rapport-building and people management abilities.

I continued to advance my career in real estate as an Executive Team Assistant at Jones Lang LaSalle, gaining further exposure to high-level operations and deepening my industry expertise. My long-term objective is to secure a stable position within a growth-oriented company where I can expand my knowledge, transition into a management role, and contribute to building and leading a high-performing team with a positive and driven attitude.

Overview

13
13
years of professional experience

Work History

Assistant Floor Manager

Parea Greek Tavern
02.2015 - 02.2018
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Assisted guests with making menu choices in an informative and helpful fashion
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Entry of time sheets for all staff time and pay management
  • Correctly calculated charges, issued bills and collected payments.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Oversaw supply restocking, area cleaning and product organisation.

Personal Assistant

GA Lawyers
02.2017 - 09.2017
  • Provided administrative assistance to support lawyers and legal work
  • Prepared legal documentation for both clients and legal staff
  • File entry and file closing
  • Client follow up on current, existing and upcoming matters
  • Formulated both client and court formal letters through dictation and voice record
  • Assisting with client enquiries at front desk.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organised and attended meetings and compiled related documents and reports (minutes)
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.

Secretary

Taylor Nicholas
02.2012 - 02.2016
  • Coordinated meetings with all property managers and served as main liaison between all Sydney office staff and clients
  • Structured the advertisement of properties on websites and in real estate guides
  • Diary Management
  • Arrangement of meetings - (coffee, catering)
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences
  • Handled all media inquiries for the Sydney Office
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Facilitated working relationships with co-tenants and building management
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists
  • Bank statement entry
  • Rental income and rental statements, owner statements and outgoings statements
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed rental arrears using system and spreadsheet application.
  • Recorded expenses and maintained accounting records.

Assistant Property Manager

Taylor Nicholas
01.2012 - 12.2012
  • Assisted in the management of over 250 portfolios for commercial properties
  • Conducted property viewings for clients
  • Collected and kept careful records of rental payments
  • Handled customer complaints personally to verify they were properly handled
  • Managed all day-to-day activities involving tenants, subcontractors and property management
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements
  • Reviewed all leases to guarantee that tenants received the proper level of service
  • Regularly updated asset management, leasing and property status
  • Updated tenant and unit information to keep current in housing database
  • Notified property manager when change in existing tenants circumstances might affect continued eligibility
  • Maintained tenant relations with regular tenant visits and phone calls
  • Scheduled all maintenance and contractors
  • Carried out property inspections

Executive Assistant

JLL, Jones Lang LaSalle
11.2018 - Current
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
  • Organised envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
  • Screened personal and business calls and directed to appropriate party.
  • Created and managed office systems to efficiently deal with documentation.
  • Answered high volume of phone calls and email inquiries.
  • Wrote reports, executive summaries and newsletters.

Education

High School Certificate -

Sylvania High School
Sylvania, NSW
11.2011

Cert IV. Property Services - Real Estate

St George TAFE
St George
01.2012

Skills

  • Employee training
  • Financial Management
  • Sales and marketing
  • Critical Thinking
  • Invoice preparation
  • Report Distribution
  • Records Management Databases
  • Executive Presentations
  • Mail Sorting and Distribution
  • Administrative and Executive Support
  • Customer Service
  • Microsoft Office
  • Problem Solving

Timeline

Executive Assistant

JLL, Jones Lang LaSalle
11.2018 - Current

Personal Assistant

GA Lawyers
02.2017 - 09.2017

Assistant Floor Manager

Parea Greek Tavern
02.2015 - 02.2018

Secretary

Taylor Nicholas
02.2012 - 02.2016

Assistant Property Manager

Taylor Nicholas
01.2012 - 12.2012

High School Certificate -

Sylvania High School

Cert IV. Property Services - Real Estate

St George TAFE
Amalia Crossley