Amalia Paulsen Valdés
Melbourne,VIC
Summary
Versatile professional with experience in both the legal and hospitality industries, embodying a strong commitment to service and excellence. With a background in legal support and guest services, has valuable skills in communication, teamwork, and adaptability to any environment. Supportive and proactive demeanor, consistently goes the extra mile to ensure positive outcomes and uphold high standards. With a focus on continuous learning and personal growth, thrives in collaborative settings where mutual respect and cooperation are key, focusing on strong customer services, teamwork, and commitment to professional excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Room Attendant
Crown Resorts
Melbourne , VIC
2024.01 - Current
- Responsible for providing exceptional guest services and maintaining high cleanliness standards.
- Key achievements include being acknowledged for superior cleaning quality and recognized for efficiency in cleaning and maintaining 10-14 rooms daily according to hotel standards. I collaborated with team members to streamline room turnover processes, resulting in improved efficiency. Additionally, I received guest appreciation for addressing special requests promptly and professionally.
Admin Support
Department of Transport - I&D Events
Melbourne , VIC
2023.12 - 2024.01
- Provided administrative support for the International Day for the Elimination of Race-Based Discrimination event. My responsibilities included designing and distributing promotional materials such as pamphlets and posters, organizing catering services, coordinating email communications, and facilitating various tasks between the Employee Resource Group (ERG) and the Inclusion & Diversity (I&D) team.
Paralegal
BCP Lawyers
Santiago , Chile
2022.03 - 2023.08
- Legal research, case management, client support and writing and filing legal documents with the Court.
- In my role, I prepared documentation including charge sheets, briefs of evidence, indictments, and lawsuits, lodging them with the Courts. I drafted various contracts and facilitated their execution. I contributed to business development by acquiring multiple new clients, including a second-tier Chilean bank. I compiled and issued weekly reports on the status of each case and developed weekly staff briefings on new laws and relevant national legal cases. Additionally, I indexed thousands of documents for efficient referencing and supported high-profile white-collar cases, ensuring smooth execution during investigations and court proceedings.
Executive Assistant (Freelance)
María de los Ángeles Barros (Independent Barrister)
Santiago , Chile
2021.09 - 2022.04
- Managing schedule, flights, coordinating meetings and be sure that all documents are ready to be presented in court.
- I established and managed office processes to ensure the smooth running of legal proceedings. I acted as a liaison with the District Attorney's Office, coordinating meetings, filing documentation, and ensuring timely completion of investigations to support cases. I also set agendas and coordinated meetings to advance case progress and drafted new client contracts tailored to specific engagements.
Paralegal and Legal Secretary
Hermosilla & Cía
Santiago , Chile
2020.11 - 2022.03
- Legal research, case management, agenda management, liaising, client support, writing and filing legal documents with the Court.
- I prepared charge sheets, briefs of evidence, indictments, and lawsuits, lodging them with the Courts. I issued daily reports and followed up on case progress to ensure timely handling of new information. I conducted weekly briefings for staff on new laws and upcoming national cases. For high-profile cases, I indexed thousands of documents for quick referencing and monitored incomplete investigations by the District Attorney, pursuing follow-ups as needed. Additionally, I coordinated meetings with the DA Office, managed documentation, and set agendas and coordinated meetings for ten lawyers within the firm.
Shop Assistant
Falabella Retail
Santiago , Chile
2020.11 - 2021.01
- Summer vacation job facilitating cashier services, Christmas wrapping, costumer support and promotion.
- I streamlined the Christmas wrapping process, reducing customer wait times by 5 minutes. Additionally, I consistently achieved above-target weekly KPIs, earning the highest bonus for the summer and receiving recognition from management.
Waitress and Hostess
De Alma Breakfast Cafe
Santiago , Chile
2019.01 - 2020.11
- Accountable for greeting and seating guests, taking orders and cashier payments.
- I was recognized for exceptional customer service, leading to a promotion within three months. I supported the chef and kitchen team during peak periods and performed end-of-day cash till closures, balancing sales with money received and resolving discrepancies. Additionally, I contributed to end-of-day cleaning to ensure readiness for the next day’s operations.
Education
Bachelor of Law -
Pontific Catholic University of Chile
2023-11
Diploma of International Humanitarian Law -
Leiden University
2022-02
Graduate and Theory of Knowledge Award -
Craighouse British School
2016-12
International Baccalaureate Diploma -
International Baccalaureate Program
2016-07
Bilingual Diploma (English) -
International Baccalaureate Program
2016-07
Skills
- Communication
- Teamwork
- Adaptability
- Customer service
- Legal research
- Case management
- Document preparation
- Agenda management
- Liaising
- Office management
Certification
- Responsible Service of Alcohol License (Liquor Control Victoria)
- Food Handling Certificate (Department of Health Victoria)
- Introduction to Web Development I (Institute of International Economy, Google)
- Introduction to Web Development II (Institute of International Economy, Google)
Otherjobs
- Babysitting
- Pet sitting
- Uber driving
- Shopping
- Supporting establishment of family online baby clothes entrepreneurship
Boardscommittees
- Time to Give Foundation, Board Director, 2021-01-01, 2022-12-31
- Pontific Catholic University of Chile, Law School, Vice President, Student Council, 2019-01-01, 2020-12-31
- Craighouse School, Vice President, Student Council, 2016-01-01, 2016-12-31
- Craighouse School, President, Year Group, 2012-01-01, 2015-12-31
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Room Attendant
Crown Resorts
2024.01 - Current
Admin Support
Department of Transport - I&D Events
2023.12 - 2024.01
Paralegal
BCP Lawyers
2022.03 - 2023.08
Executive Assistant (Freelance)
María de los Ángeles Barros (Independent Barrister)
2021.09 - 2022.04
Paralegal and Legal Secretary
Hermosilla & Cía
2020.11 - 2022.03
Shop Assistant
Falabella Retail
2020.11 - 2021.01
Waitress and Hostess
De Alma Breakfast Cafe
2019.01 - 2020.11
Bachelor of Law -
Pontific Catholic University of Chile
Diploma of International Humanitarian Law -
Leiden University
Graduate and Theory of Knowledge Award -
Craighouse British School
International Baccalaureate Diploma -
International Baccalaureate Program
Bilingual Diploma (English) -
International Baccalaureate Program
- Responsible Service of Alcohol License (Liquor Control Victoria)
- Food Handling Certificate (Department of Health Victoria)
- Introduction to Web Development I (Institute of International Economy, Google)
- Introduction to Web Development II (Institute of International Economy, Google)
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