Hi, I’m
Amal Khan
Ballajura,WA
Summary
A High-energy Manager with in-depth experience, consistently rising through ranks while in the hospitality industry for 10 years. An analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
years of professional experience
1
Certification
Work History
Crown Towers
Assistant Manager
04.2022 - Current
Job overview
- Responsible for planning and implementing department operations on a day-to-day basis, including areas of customer service, team development, sales, profits, cost control, employees, health, safety and compliance.
- Assisted with the recruitment of over 90 staff each season while coordinating department trainings ensuring team members are correctly inducted, trained and developed to deliver continuous improvement in service standards.
- Measuring and maximising customer satisfaction by monitoring trends and implementing appropriate standard of procedures and sequence of service of various daily operational tasks.
- Monitoring all associated business costs on a weekly basis - margins, labour, expenses and take corrective action, where required.
- Managed day-to-day operations, planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Defined clear targets and objectives and communicated to supervisors to meet business targets
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
CLG - Raffles Hotel & Print Hall
Assistant Manager
10.2021 - 03.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Wanneroo Villa Tavern (ALH Group)
Assistant Manager
06.2020 - 09.2021
Job overview
- Accountable for budget control, payroll, daily bank deposits, and general accounting
- Supervise the daily operations and achieve company objectives in service, quality, the appearance of facility, sanitation, and cleanliness through training of employees and creating a positive, productive working environment
- Decreased labour costs by analysing team members' strengths versus customer flow, hiring skilled bartenders, and adjusting the schedule appropriately
- Orchestrated all social functions that include private parties, business meetings, and formal engagements
- Monitor and conduct weekly liquor inventory and purchases of all beer, liquor, and wine and maintained expenses below budget through accurate planning
- Experienced, calm, and confident in defusing various disruptive incidences and altercations as they arise.
HQ Bar + Kitchen Quay Perth
Bar Manager
06.2019 - 04.2020
Job overview
- Responsible for overseeing all aspects of bar and beverage service including ordering maintaining inventory
- Responsible for rostering and hiring of bar team members as well as providing them with appropriate training.
GA PERRY
Accounts Receivables/ Administration Assistant
02.2019 - 08.2019
Job overview
- Maintained Accounts Receivables records; by receipting payments and processed invoices, administered data entry and was responsible for banking cash income daily
- Keeping office secure by following procedures, monitoring logbooks, reconciliations, and keeping track of debtors
- General office duties, attending to tradesmen's paperwork, ordering, and maintaining office supplies
- Maintained a tidy and efficient office by appropriately managing office supplies, organising, filing, and archiving all paperwork and various documents.
Novotel Perth Langley
Food & Beverage Supervisor
06.2016 - 06.2019
Job overview
- Welcomes patrons and provided exceptional customer service such as attending to food and liquor, telephone calls handling payment, and managing complaints
- Prepared daily shift close reports and balanced cash registers to accurately reflect all transactions as well as completed through opening and closing duties
- Checked and secured building areas during off-hours to prevent entry by unauthorised individuals
- Trained and assisted new employees on the use of equipment, standard procedures, and organisational policies to support team efficiency.
Warung Ade Indonesian Restaurant
Waitress
09.2015 - 07.2016
Job overview
- Attended to customers quickly inquiring about drinks or starters, upselling, and offering daily specials building positive connections encouraging regular customers
- Maintained consistent serve times by immediately placing orders, routinely checking on tables, and promptly serving and assisting with guests' needs
- Maintained thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Spudshed Mandurah
Cashier
08.2014 - 09.2015
Job overview
- Maintained high and efficient productivity by processing cash, credit, or debit payments while assisting customers with groceries and ensuring exceptional customer service
- Completed daily recovery tasks, helping customers find specific products, answering questions, and/or offering any advice.
Curry2Go
Food Service Team Member
03.2012 - 01.2014
Job overview
- Performer prep work such as washing, peeling and cutting fruits and vegetables
- Cleaned, sanitized, and pack away work areas following each shift ensuring everything is stocked for the next day
- Maintained consistent serve times by promptly processing orders and serving prepared food to customers
- Answered phones politely assist customers with any queries accurately recording takeaway orders.
Education
Career Academy Online
Introduction from Accounting Basics
North Metropolitan TAFENorthbridge, WA
Cert III from Accounts Administration
2019
Coodanup Community CollegeCoodanup, WA
Cert II from Tourism
2015
Skills
- Interpersonal Communication Skills
- Operations Management
- Cost Control and Reduction
- Employee Scheduling
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Team Motivation
- Orientation and Training
- Staff Development
Certification
Crown Learn (April 2022-Oct 2023)
- Forbes Certificate
- SITHFAB002 Provide Responsible Service of Alcohol
- Liquor Licencing for Approved Managers
- Food Hygiene and Allergens
- Crafting Luxury Experiences
- Environmental Sustainibility
ALH Group Learning (July- Oct 2020)
- Coaching
- Effective Feedback
- Performance Management
- Money Laundering
- Incident Reporting
- Incident Investigation
- Food Safety
- Creating Rich Customer Experience
State Emergency Services Cadet (2010-2016)
- SES01L3, Work Effectively & Communicate in Teams
- PUATE0D, Work Effectively in a Public Safety Organisation
- PUACOM001C, Communicate in the Workplace
- PUAOHS001C, Follow Defined OHS Policies & Procedures
Licenses
2021
TAB Wagering services RWWA Compliance Certification
2020
AHA Hospitality & Tourism COVID -19 Hygiene Course
2018
0211792318-2 Unrestricted Approved Managers
2017
ITHFAB201 Responsible Serving of Alcohol
2017
71244366 Western Australian Drivers Licence
Business Reference
Derek Walsh, Venue Manager
0414527101
Wanneroo Villa Tavern (ALH),
18 Dundebar Road,
Wanneroo, 6065
James Francis, Towers Pool Manager
0437693915
Crown Towers
Great Eastern Highway,
Burswood, WA 6100
Timeline
Assistant Manager
Crown Towers
04.2022 - Current
Assistant Manager
CLG - Raffles Hotel & Print Hall
10.2021 - 03.2022
Assistant Manager
Wanneroo Villa Tavern (ALH Group)
06.2020 - 09.2021
Bar Manager
HQ Bar + Kitchen Quay Perth
06.2019 - 04.2020
Accounts Receivables/ Administration Assistant
GA PERRY
02.2019 - 08.2019
Food & Beverage Supervisor
Novotel Perth Langley
06.2016 - 06.2019
Waitress
Warung Ade Indonesian Restaurant
09.2015 - 07.2016
Cashier
Spudshed Mandurah
08.2014 - 09.2015
Food Service Team Member
Curry2Go
03.2012 - 01.2014
Career Academy
Introduction from Accounting Basics
North Metropolitan TAFE
Cert III from Accounts Administration
Coodanup Community College
Cert II from Tourism
Crown Learn (April 2022-Oct 2023)
- Forbes Certificate
- SITHFAB002 Provide Responsible Service of Alcohol
- Liquor Licencing for Approved Managers
- Food Hygiene and Allergens
- Crafting Luxury Experiences
- Environmental Sustainibility
ALH Group Learning (July- Oct 2020)
- Coaching
- Effective Feedback
- Performance Management
- Money Laundering
- Incident Reporting
- Incident Investigation
- Food Safety
- Creating Rich Customer Experience
State Emergency Services Cadet (2010-2016)
- SES01L3, Work Effectively & Communicate in Teams
- PUATE0D, Work Effectively in a Public Safety Organisation
- PUACOM001C, Communicate in the Workplace
- PUAOHS001C, Follow Defined OHS Policies & Procedures
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