Amama Safiyou
Brisbane,QLD
Summary
An accomplished Store Manager at Platypus Shoes with a proven track record in enhancing sales through innovative marketing strategies and exceptional customer service. I’m skilled in inventory control and team leadership, and I excel in recruiting and mentoring staff to exceed performance goals. I have been a loyal retail member for over 4 years and would love to branch out into a new sector and further my management skills. I am a bright and bubbly personality with exceptional customer service, communication, and time management skills. My experience with driving a team to deliver outstanding customer experiences and sales standards will be a valued asset. I believe that a positive and motivational workspace can make all the difference for workers and customers, and I will consistently push to create the best outcomes for the company.
Overview
4
4
years of professional experience
Work History
Store Manager
Platypus Shoes
2023.01 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Store Manager
Platypus Shoes
2022.03 - 2023.01
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Manager
United Petroleum
2021.02 - 2022.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
HSC -
Urangan State High School
Urangan, QLD11.2020
Skills
- Customer Service Management
- Team Leadership
- Training and mentoring
- Outstanding communication skills
- Store Merchandising
- POS Systems
- Recruitment and hiring
- Inventory Control
- Operations
- Team Development
- Payroll Management
- Loss Prevention
- Bank and Safe Deposits
- Sales Analysis
Timeline
Store Manager
Platypus Shoes
2023.01 - Current
Assistant Store Manager
Platypus Shoes
2022.03 - 2023.01
Assistant Manager
United Petroleum
2021.02 - 2022.02
HSC -
Urangan State High School
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