Aman Dangol
Lidcombe
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inventory and Customer Support Specialist
Woolies X
01.2022 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative (2IC)
Woolworths Supermarket
01.2019 - 01.2021
- Provided excellent customer service, addressing inquiries and resolving issues in a timely manner.
- Collaborated with team members to achieve sales targets.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Sales Development Representative
GO CATCH
01.2019 - 01.2020
- Assisted the support team in sales and marketing department.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
Customer Service Representative
Off the Wall Painting Store
01.2017 - 01.2018
- Provided outstanding customer service, addressing inquiries and resolving issues promptly
- Assisted customers in selecting products, providing detailed information and recommendations
- Handled cash transactions and processed payments accurately.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Accounting
King's Own Institute
11.2020
Bachelor of Business Administration (BBA) with Marketing Specialization -
Kathmandu University
12.2016
Intermediate HSEB -
[School Name]
12.2012
School Leaving Certificate (SLC) -
[School Name]
12.2010
Skills
- Customer service and support
- Conflict resolution
- Effective communication
- Problem-solving
- Teamwork
- Customer Relationship Management (CRM)
Certification
- Responsible Service of Alcohol (RSA)
- Full Driving License
Accomplishments
- Organized and volunteered in NCM marathon (2015)
- First Prize in intra-college Cricket Tournament (2015, 2016)
- Data entry specialist at Cloudfactory Nepal (2012-2013)
- First Prize in intra-college Futsal Tournament (2014, 2015)
Languagecomputingskills
English, Nepali, MS Word, MS Excel, MS PowerPoint, Strong communication skills
References
ASHWIN, 0451181313, DEPARTMENT MANAGER, WOOLWORTHS
Timeline
Inventory and Customer Support Specialist
Woolies X
01.2022 - Current
Sales Development Representative
GO CATCH
01.2019 - 01.2020
Customer Service Representative (2IC)
Woolworths Supermarket
01.2019 - 01.2021
Customer Service Representative
Off the Wall Painting Store
01.2017 - 01.2018
Accounting
King's Own Institute
Bachelor of Business Administration (BBA) with Marketing Specialization -
Kathmandu University
Intermediate HSEB -
[School Name]
School Leaving Certificate (SLC) -
[School Name]
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