Aman Guraya

Multi-Showroom Manager:

Winning Appliances (ASM & Manager)

• Updating Displays with Suppliers: Coordinated with suppliers to refresh and enhance showroom displays, ensuring that product presentations are aligned with current trends and marketing strategies.
• Maintaining and Building Relationships with Commercial and Retail Clients: Cultivated and nurtured strong relationships with a diverse client base, including both commercial accounts and individual retail customers, leading to increased client satisfaction and repeat business.
• Store Training on Products, Systems, and Processes: Delivered comprehensive training programs for store staff on new products, operational systems, and company processes, resulting in improved team performance and product knowledge.
• Stock Inventory/Ordering: Managed stock inventory levels and placed orders to ensure optimal stock availability and minimal disruptions in supply.
• Achieving Written and Invoiced Targets: Consistently met or exceeded written and invoiced sales targets, contributing to overall revenue growth.
• Maintaining Company Standard NPS: Achieved and sustained high Net Promoter Scores (NPS), reflecting strong customer satisfaction and loyalty.
• Organizing In-Store A&D Events: Planned and executed Architecture and Design (A&D) events within the store, enhancing brand visibility and fostering professional networks.
• Hiring and Training New Staff: Recruited, onboarded, and trained new employees, ensuring they are well-prepared to meet store standards and deliver exceptional customer service.
• Developing a Store ASM: Mentored and developed Assistant Store Managers (ASM), preparing them for future leadership roles and enhancing overall store management capabilities.
• Managing Customer Complaints: Addressed and resolved customer complaints efficiently and professionally, ensuring a positive resolution and maintaining customer trust.
• Conducting Monthly/Quarterly Staff 1:1 Meetings: Held regular one-on-one meetings with staff members to review performance, set goals, and provide constructive feedback.
• Off-Site Training for Staff Members with Suppliers: Organized and facilitated off-site training sessions with suppliers to keep staff updated on new products and industry developments.

Rogerseller

• Replicating Previous Responsibilities: Applied similar skills and responsibilities as at Winning Appliances, including display updates, client relationship management, and staff training.
• Managing a National Business Migration: Led the national migration of Rogerseller’s operations into Winning Appliances, overseeing the integration process and ensuring a seamless transition with minimal disruption.
• Manual Stock Inventory and Ordering: Executed manual inventory checks and coordinated stock orders directly with suppliers, ensuring accurate stock levels and timely replenishment.
• Supplier Negotiations: Engaged in negotiations with suppliers to secure favorable terms and pricing, optimizing cost-efficiency and profitability.
• Store Renovations with New Supplier Displays: Directed store renovations, incorporating new supplier displays to enhance showroom aesthetics and functionality.
• Creating Marketing Materials: Developed and designed marketing materials to promote store offerings, boost brand awareness, and drive customer engagement.
• Creating A&D Partner Sample Packages: Assembled sample packages for Architecture and Design (A&D) partners, showcasing products and fostering professional relationships.
• Implementing Training and New Processes for Warehouse and Installation Teams: Developed and rolled out new training programs and processes for warehouse and installation teams, enhancing operational efficiency and service quality.
• Implementing New Programs: Launched programs for advanced inventory management and CRM to optimize operations.

Peter Jackson – Manager

• Team Leadership: Led and developed high-performing teams to meet and exceed targets.
• Operational Efficiency: Streamlined processes and implemented best practices to enhance productivity.
• Client Relationship Management: Cultivated strong client relationships to drive satisfaction and repeat business.
• Strategic Planning: Developed and executed strategies to achieve business goals and improve performance.
• Inventory Oversight: Managed stock levels and ordering processes to ensure optimal inventory and minimal disruptions.
• Supplier Coordination: Negotiated with suppliers to secure favorable terms and pricing.
• Training and Development: Designed and delivered training programs to enhance team skills and operational knowledge.
• Marketing Initiatives: Created and executed marketing strategies to increase brand awareness and customer engagement.
• Event Management: Organized and managed events to promote business and build professional networks.
• Process Improvement: Identified and implemented new programs and systems to improve operational efficiency and effectiveness.