Aman Kristo
Brisbane,Australia
Summary
I am a Self-motivated hard working young man looking for a career path that will enhance my professional and personal development. My confidence in my interpersonal skills have allowed me the opportunity to work efficiently and accurately with people of all ages, abilities and cultural backgrounds. This has been greatly enhanced by opportunities presented in my previous roles and the education and training I have completed. I am committed to providing the highest quality services and I am ready to contribute and accept responsibilities to meet the requirements of the position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Advocate
The department of youth justice
Brisbane , QLD
2023.08 - Current
- Collaborated with community partners to provide additional resources for at-risk youth.
- Identified appropriate community resources and provided referrals for services.
- Established behavioral modification goals and assessed progress toward goals.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Maintained confidentiality through stringent handling of charts and data.
- Assessed risk factors associated with each case and developed strategies for reducing them.
- Attended conferences and seminars related to advocacy work in order to stay informed about current trends.
Job Coach
MAX Employment
Brisbane , QLD
2023.04 - Current
- Connecting/engaging with employer to assist our customers with sourcing meaningful and sustainable employment opportunities
- Supporting customer by breaking down any barriers that may affect employment opportunities by empowering and motivating customers to become work ready; supporting them throughout their journey
- Building positive relationships with customers
- Developed and implemented individualized action plans for clients seeking employment.
- Provided support during the transition from unemployment or underemployment to full-time employment.
- Coached customers on appropriate workplace behavior and expectations.
- Gave consultations to employed clients wishing to change jobs.
- Collaborated with other professionals involved in providing services to job seekers.
- Created and offered additional materials to enhance training.
- Created a supportive environment for job seekers to practice interviewing techniques.
- Meeting KPI
Managing Director
Kleanet Services
Brisbane , 4064
2022.01 - Current
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Performed sales and support activities to meet client needs and maintain service levels.
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
- Fostered strong internal and external networks to achieve business objectives.
- Developed product and service expertise across groups to deliver desired client experience.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Leveraged monitoring and control reports to verify data, manage risk and minimize losses
- Broke down strategic problems and analysis to provide insights and recommendations.
- Liaised with senior leaders to recommend strategy and new initiatives based on in-depth understanding of business.
Client Service
Concentrix
Brisbane, Queensland, Australia , 4000
2020.11 - 2021.07
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Developed relationships with stakeholders to maximize performance resulting in customer satisfaction.
- Provided regular reporting and wrap-up analyses using various data points.
- Facilitated learning opportunities to advance team's customer service and technical skills.
- Consulted with staff on resolution of complex service issues.
- Provided hands-on and proactive leadership to community services staff.
- Assessed monthly reports to review client activity and identify opportunities.
Youth Worker
Youth justice
Brisbane , Qld
2018.10 - 2020.01
- Developing and facilitating training for young people to enhance their chances of gaining employment in the future
- Developing and facilitating leadership camps for young people that are in the youth justice system, or are at risk of entering
- Transitioning young people to employment/education by liaising with Employers and Education services
- Mentoring Young people in youth justice system by running a Values session
- The values Session covers the importance of storytelling, Overcoming barriers and setting realistic goals up
- Representing the Transition to success program as an Ambassador
- Panel Member on policing board
- As part of being a panel member on the policing board, I would give police officers, public servants, and community members an insight of the current problems that young people face in the community
- Building positive rapport with clients by working one-one or in a group with them
- Achievements
- Developed and facilitated training
- Selected member for policing board
- Certificate of
Information and Administration officer
Transition Services
2018.10 - 2020.01
- Analysing and entering accurate data from Qwic(court System), Emma(IJIS) to the ICMS system
- Interpret data and produce reports from existing databases
- I do this at the beginning of each Month
- Providing accurate information via email/Phone to Caseworkers, team leaders and managers
- As part of my role I have to manage the information referral inbox were caseworkers, Court Cordinaters, team leaders and managers email us to help them with any Issues their facing
- Creating, maintaining and updating client records and details relating to court outcomes, case management and youth justice orders
- Ensuring that information is legislative and correct
- Create & distribute agenda/minute taker at team meeting
- Assisting Senior Systems officer with system releases and User acceptance testing
- CRIS - YJ
- ICMS
- Achievements
- Completion of ICMS and CRIS training
Client service/Administration officer
- Build positive and productive relationships with clients
- Make frequent client calls and visits to strengthen client relationships
- Inform management about complex client issues and resolutions
- Provide assistance to less experienced staffs when needed
- Provide client support services in accurate and timely fashion
- Maintain high level of professionalism and competence in every client interaction
- Achievements
- Obtained certificate III in Business Administration
Education
Diploma - Youth work
TAFE
01.2021
Professional Development and Training ICMS training CRIS training Our child training First Aid training Youth worker training Case worker training Anger management training Cultural awareness training Mandatory departmental Online training Trauma Informed training -
Tafe Queensland
01.2018
01.2017
Certificate II in Business -
Tafe Queensland
01.2016
Certificate II in Hospitality -
Tafe Queensland
01.2015
Skills
- Operations Oversight
- Employee Motivation
- Budget Control
- Training Management
- Business Leadership
- Performance Assessment
- Customer Service Management
- Mentoring and Coaching
- Client Rapport
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- File Management
- Transaction Processing
- Teamwork and Collaboration
- Cultural Awareness and Sensitivity
- Youth Guidance
- Community Resources
Accomplishments
- QLD Trainee of the year - 2019
Languages
English
Full Professional
Certification
- Blue card/Yellow card
Timeline
Youth Advocate
The department of youth justice
2023.08 - Current
Job Coach
MAX Employment
2023.04 - Current
Managing Director
Kleanet Services
2022.01 - Current
Client Service
Concentrix
2020.11 - 2021.07
Youth Worker
Youth justice
2018.10 - 2020.01
Information and Administration officer
Transition Services
2018.10 - 2020.01
Client service/Administration officer
Diploma - Youth work
TAFE
Professional Development and Training ICMS training CRIS training Our child training First Aid training Youth worker training Case worker training Anger management training Cultural awareness training Mandatory departmental Online training Trauma Informed training -
Tafe Queensland
Certificate II in Business -
Tafe Queensland
Certificate II in Hospitality -
Tafe Queensland
- Blue card/Yellow card
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