Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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AMAN PRADHAN

Pendle Hill

Summary

Analytically driven and customer-focused Master of Business Analytics graduate with hands-on experience in customer service at Australia Post. Skilled in extracting insights from data to solve business problems, enhance customer experience, and support data-informed decision-making. Adept in tools like Tableau,Power BI, and Excel with strong communication and stakeholder engagement skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Australia Post
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Used data entry and POS systems to manage transactions and customer accounts with high accuracy.
  • Collaborated with team members to streamline queue times, improving efficiency during peak periods.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Front Desk Coordinator

Sai Samarth Logistics
03.2021 - 01.2023
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.

Education

Western Sydney University
Sydney, NSW
06-2025

Bachelor of Commerce - Marketing

MS University Of Baroda
05.2022

Skills

  • Microsoft Excel
  • Computer proficiency
  • Administrative support
  • Customer relations
  • Payment processing
  • Data entry

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

Business Analytics with Excel

Timeline

Customer Service Officer

Australia Post
08.2023 - Current

Front Desk Coordinator

Sai Samarth Logistics
03.2021 - 01.2023

Western Sydney University

Bachelor of Commerce - Marketing

MS University Of Baroda

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AMAN PRADHAN