Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Languages
References
Timeline
Generic

Aman Taneja

Melbourne,VIC

Summary

With a master's degree in Business Analytics from Deakin University and multiple certifications in business and data analysis. Highly motivated and results-driven Business Analyst with experience in analyzing business processes, developing requirements and providing technical solutions. Strong background in creating comprehensive reports and presentations, managing project timelines and ensuring effective communication between business stakeholders and technical teams. Possess excellent problem-solving, analytical and communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Digital Business Analyst

Saddlery Trading Company
, QLD
07.2023 - Current
  • Performed requirements analysis and developed strategies on which data is required, which specific data analysis methodology to be used, finding patterns, trends and reporting via visualization
  • Collaborated and communicated effectively with internal stakeholders and Subject Matter Experts (SMEs) such as Business Analyst and Product Owner to brainstorm, breakdown requirements in actionable tasks
  • Converted traditional report structure into Business Intelligence app/dashboard using tools such as Tableau, Microsoft Office and Power BI
  • Gathered requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis.
  • Assumed a pivotal role in providing training to users, especially retail staff, on how to effectively utilize the ERP system to manage inventory, sales, and customer data, resulting in a more efficient retail operation.
  • Performed analysis on all ecommerce activities on weekly basis and identified obstacles for customers in check out process and recommend improvements to same.
  • Collaborated closely with the Customer Service team to ensure seamless order fulfillment processes. This included ensuring that orders were efficiently processed and synchronized with the Sales Order Module within Pronto.
  • Worked closely with the Inventory Team to produce stock level reports, helping the company maintain optimal inventory levels and meet customer demand efficiently.
  • Monitored website usability and the customer experience to improve site performance, merchandising options, engagement, and conversion.

Customer Service Associate

Ampol Retail
12.2020 - 12.2023
  • Serving customers in a manner that provides exceptional sales and customer service skills in a busy environment
  • Able to solve problems appropriately and efficiently by thinking quickly and responding to customer queries in a timely manner
  • Always maintaining a high level of cleanliness
  • Being aware of all the ongoing promotions and policies
  • Place special orders or call other stores to find desired items
  • Open and close cash registers, performing tasks such as counting money, coupons, and vouchers, balancing cash drawers and making deposits.

Business Analytics Project

Deakin University
06.2022 - 01.2023
  • Conducted big data analysis of enormous amount of customer data (relationships with other universities, stakeholder engagement, contract management, agreement validation and termination) in Deakin University's MS Dynamics based CRM system
  • Conducted data evaluation, data validation, data cleaning by filtering out outliers and filling missing values and visualised existing trend
  • Aggregated structured and unstructured data from multiple sources to create a master database of various attributes of the customers of interest
  • Created a model in Rapid Miner to predict which customers have the highest chance of forming an agreement with the University
  • Analysed all available feature data and visualised insights by tools such as Power BI
  • Conducted predictive modelling by using Rapid Miner and achieved up to 85% prediction accuracy rate by using advanced data analysis methodology (Decision Tree, SK-learn, logistic regression etc).

Education

Master of Business Analytics -

Deakin University
Melbourne
07-2023

Bachelor of Business Administration (Marketing and Sales) -

Amity University
01.2020

Skills

  • Proficient in Microsoft office apps
  • Team player
  • Strong academic performance
  • Tableau, Power BI, Rapid Miner
  • Story telling
  • Business Management
  • Customer relationship
  • Project management
  • Effective time management
  • Advanced MS Excel, Pivot table etc
  • Predictive modelling
  • Database Management
  • Agile, waterfall, sprint and scrum
  • AI and machine learning
  • Data structure, Data Modelling
  • Excellent interpersonal and analytical skills
  • Organizational skills
  • Business Intelligence
  • Requirements gathering
  • Oral & written communication skills
  • Business Analysis
  • Data Visualization
  • Stakeholder Management

Languages

  • English
  • Hindi
  • Spanish

Hobbies and Interests

  • DJ Mixing
  • Basketball
  • Blood donation

Certification

  • Business Analysis Foundations
  • Power BI Essential Training

Languages

English
Native/ Bilingual
Hindi
Full Professional

References

References available upon request.

Timeline

Digital Business Analyst

Saddlery Trading Company
07.2023 - Current

Business Analytics Project

Deakin University
06.2022 - 01.2023

Customer Service Associate

Ampol Retail
12.2020 - 12.2023

Master of Business Analytics -

Deakin University

Bachelor of Business Administration (Marketing and Sales) -

Amity University

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Aman Taneja