Summary
Overview
Work History
Education
Skills
Referees
Timeline
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Amana Joshi

KOGARAH,New South Wales

Summary

Highly motivated Sales Assistant with relevant background in retail and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in previous role includes contributing to increased revenue through effective product promotion and upselling techniques. Proven ability in managing tasks efficiently and delivering exceptional service to customers.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Think Sydney, Lagardere AWPL
International Airport, Mascot, New South Wales
03.2024 - Current
  • Provided exceptional customer service to international and local customers in fast-paced retail environment.
  • Collaborated with team members to achieve store sales targets and improve shopping experience.
  • Maintained extensive product knowledge to promote items effectively and increase sales performance.
  • Handled transactions efficiently using POS systems, ensuring accuracy, and a smooth checkout process.
  • Actively engaged with customers to understand their needs, upsell products, and recommend suitable items, contributing to consistent monthly sales growth.

Sales Assistant

WHSmith
International Airport, Mascot, New South Wales
11.2022 - 02.2024
  • Delivered high-quality customer service in a high-traffic travel retail environment, assisting customers with books, snacks, magazines, and travel essentials.
  • Adapted quickly to changing demands, and worked efficiently during peak flight schedules and under pressure.
  • Maintained product displays, restocked shelves, and followed planograms to optimize store layout and promotional visibility.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Sales Assistant

Coles Express
Kingsford, NSW
02.2023 - 07.2023
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Fostered relationships with customers to expand customer base and retain business.
  • Supported promotional campaigns by upselling products, and informing customers of current deals and discounts.
  • Adapted to shift work and multitasked efficiently during peak hours, maintaining professionalism under pressure.

Social Media Manager

Meesaa
Kathmandu, Nepal
02.2021 - 03.2022
  • Developed and implemented comprehensive social media strategies to increase brand visibility and engagement across multiple platforms.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Coordinated with the marketing team to ensure social media strategies aligned with overall marketing and business objectives.

Education

Bachelor of Business Administration - Business Administration

Australian Catholic University
Sydney, NSW
07-2024

High School Diploma -

Little Angels' School
Hattiban, Lalitpur
04-2018

Masters of Information Technology - Information Technology

Crown Institute of Higher Education
Sydney, NSW

Skills

  • Social media marketing
  • Customer service
  • Effective communication
  • Goal driven
  • Excellent presentations skills
  • MS word, excel, and outlook
  • Team collaboration
  • Problem solving
  • Time management

Referees

Tracy Lin Fang

0419612155

t.fang@lagardereawpl.com

Timeline

Sales Assistant

Think Sydney, Lagardere AWPL
03.2024 - Current

Sales Assistant

Coles Express
02.2023 - 07.2023

Sales Assistant

WHSmith
11.2022 - 02.2024

Social Media Manager

Meesaa
02.2021 - 03.2022

Bachelor of Business Administration - Business Administration

Australian Catholic University

High School Diploma -

Little Angels' School

Masters of Information Technology - Information Technology

Crown Institute of Higher Education

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