AMANADA LANGLEY
Reliable - Punctual - Dedicated
Lavington
Summary
Energetic and enthusiastic customer service professional known for creating memorable experiences and going the extra mile to exceed expectations. Skilled at thinking quickly on my feet to solve problems, build trust, and deliver top-tier service. A responsible and honest team player with strong communication skills and a natural ability to connect with people of all ages. Committed to bringing positive energy, integrity, and excellence to every interaction.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Zone Laser Tag
01.2022 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Generated repeat business through exceptional customer service.
- Monitored cash intake
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Efficiently managed multiple daily bookings both manually and through the 'FareHarbor' online booking system.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinate and oversee multiple bookings simultaneously of up to 150 people.
- Collect, collate, record and store confidential customer details.
- Shift Manager in charge of overall venue and staff management and customer safety and crowd management.
Affiliate Partner/ Event Photographer
GeoSnap Shot
01.2014 - 01.2019
- Managed a team of 6 photographers under an affiliate partnership agreement.
- Sourced, booked, marketed and managed events.
- Shot, edit and uploaded digital images to online sales platform whilst working to a strict deadline.
- Liaised and collaborated with internal teams and external agencies to ensure major events ran smoothly, safely and to schedule.
Owner Principal Rider/Trainer & Coach
Mt Ridley Equestrian Centre
01.2006 - 01.2015
- Developed a successful Equine Business from start up including property design development and construction.
- Managed all aspects of farm management, Pasture management, Stock acquisition, control and rotation.
- All aspects of business administration including accounts, invoicing, budgeting, bookings and rostering marketing and advertising.
- Customer service (face to face, via email, over the phone).
- Collect, collate, record and store confidential customer details.
Education
Diploma of Business - Management, Equine Business management
MARCUS OLDHAM COLLEGE
01.2004 - 01.2006
Bachelor of Health - Nursing
AUSTRALIAN CATHOLIC UNIVERSITY
Skills
Multitasking Abilities
Problem-solving abilities
Positive attitude
Self motivation
Workplace safety compliance
Conflict resolution
Microsoft office expertise
Creative and flexible
Honest and dependable
Positive customer engagement
Timeline
Assistant Manager
Zone Laser Tag
01.2022 - 05.2025
Affiliate Partner/ Event Photographer
GeoSnap Shot
01.2014 - 01.2019
Owner Principal Rider/Trainer & Coach
Mt Ridley Equestrian Centre
01.2006 - 01.2015
Diploma of Business - Management, Equine Business management
MARCUS OLDHAM COLLEGE
01.2004 - 01.2006
Bachelor of Health - Nursing
AUSTRALIAN CATHOLIC UNIVERSITY
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