AMANDA BAIDEN-AMISSAH
Bardia,NSW
Summary
Professional with high standard for delivering outstanding passenger service in airport operations. Proven ability to handle passenger inquiries and resolve issues swiftly to enhance customer satisfaction. Collaborative team member focused on achieving results and adapting to dynamic situations. Highly skilled in communication and problem-solving, valued for reliability and flexibility.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Airport Passenger Service Agent
Menzies Aviation
Sydney, NSW
6 2023 - Current
- Oversaw check-in procedures for more than 150 passengers each day, ensuring a smooth and timely experience.
- Facilitated effective communication with passengers, resulting in a 98% satisfaction rate.
- Optimized boarding gate processes, achieving a significant reduction in delays.
- Developed and implemented training programs for new staff, focusing on operational procedures to improve overall team efficiency.
- Analyzed and refined boarding procedures, significantly improving efficiency and expediting passenger boarding experience.
- Coordinated updates on flight schedules to enhance passenger experience and facilitate efficient airport navigation.
- Developed instructional materials to support staff in mastering customer engagement techniques and adhering to safety standards.
- Coordinated care for passengers with special needs, enhancing travel comfort and promoting positive journey outcomes.
- Coordinated gate assignments and communicated flight information promptly to keep passengers informed of any alterations.
- Coordinated efforts with team members to optimize efficiency and effectiveness in airport operations.
- Conducted thorough checks of travel documents at departure gates, maintaining compliance with security regulations to protect passengers.
- Streamlined ticket change procedures under pressure, minimizing disruptions to overall airport workflow.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Fostered teamwork and self-sufficiency to enhance overall project outcomes and team dynamics.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Cultivated a detail-oriented approach to work, ensuring thoroughness and reliability in project execution.
Retail Team Member
Ally Fashion
Westfields, Liverpool
06.2022 - 06.2023
- Delivered exceptional customer satisfaction by designing personalized solutions and addressing concerns proactively.
- Streamlined inventory processes and reorganized store layout to boost customer satisfaction ratings significantly.
- Streamlined in-store sales transaction processes, contributing to a significant 20% boost in daily revenue.
- Assisted in merchandising tasks and provided support to ensure seamless store operations.
- Oversaw daily cash transactions totalling $5000, maintaining 100% accuracy and implementing security measures.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Fostered teamwork and self-sufficiency to enhance overall project outcomes and team dynamics.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
Retail Sales Associate
Lovisa
Westfields, Liverpool
12.2021 - 06.2023
- Analyzed and resolved challenges associated with 200+ recalled products, enhancing overall customer satisfaction.
- Implemented proactive support strategies and streamlined problem-solving processes to improve customer satisfaction.
- Implemented strategies to consistently exceed weekly sales goals, strengthening customer satisfaction and loyalty.
- Implemented innovative display techniques to optimize store layout, resulting in heightened customer engagement and significant sales increase.
- Executed targeted promotional strategies that boosted sales by 20%, contributing $50k in revenue through increased customer interaction.
Team Member
KFC
Town Hall Station
06.2018 - 06.2023
- Facilitated efficient service operations for more than 200 customers per shift, significantly improving order accuracy by 20%.
- Managed efficient processing of customer orders, maintaining 99% accuracy to enhance overall customer experience.
- Executed weekly production of over 100 tailored sandwiches, contributing to a significant increase in customer satisfaction.
- Evaluated pricing strategies for product costs and meal deals to drive sales growth and improve profitability.
- Implemented systematic monitoring of food ingredient temperatures to uphold safety protocols.
- Achieved high customer satisfaction through effective assistance and support. Enhanced store presentation by maintaining cleanliness and organization. Contributed to a pleasant shopping environment by managing waste removal efficiently.
- Developed and enforced daily cleanliness checklist for dining areas, significantly addressing customer concerns regarding cleanliness.
- Managed food preparation processes, including chicken breading, burger assembly, and fry preparation, to maintain efficiency and product quality.
- Developed and enforced detailed food safety and hygiene procedures, strictly adhering to HACCP standards.
Event Assistant
RADARSOUNDS
Sydney, NSW
08.2023 - Current
- Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
- Assisted in vendor management, fostering strong relationships to enhance service delivery.
- Developed and maintained event schedules, optimizing resource allocation and team efficiency.
- Supported budget tracking, contributing to cost-effective planning and expense management.
- Collaborated with marketing teams to promote events through targeted campaigns and social media outreach.
- Evaluated event feedback, implementing improvements for future engagements and attendee satisfaction.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
Education
Bachelor in Fashion Business - Fashion
The Fashion Institute
Sydney, NSWHigh School Diploma -
Beverly Hills Girls
Beverly Hills, NSW11-2021
Skills
- Passenger assistance expertise
- Conflict resolution
- Time management
- Multilingual communication
- Airport operations knowledge
- Customer engagement
- Regulatory compliance
- Data entry accuracy
Certification
- Airport Operations Certification
- Customer Engagement Professional
- CTA - Certified Travel Associate
Languages
English
Full Professional
Akan
Native or Bilingual
Fante
Native or Bilingual
Interests
- Cooking
- Graphic Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Participating in cultural exchange programs and homestays
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Documenting and sharing travel experiences
- Photography
- Animal Care
Timeline
Event Assistant
RADARSOUNDS
08.2023 - Current
Retail Team Member
Ally Fashion
06.2022 - 06.2023
Retail Sales Associate
Lovisa
12.2021 - 06.2023
Team Member
KFC
06.2018 - 06.2023
Airport Passenger Service Agent
Menzies Aviation
6 2023 - Current
Bachelor in Fashion Business - Fashion
The Fashion Institute
High School Diploma -
Beverly Hills Girls