Summary
Overview
Work History
Education
Skills
References
Certification
Additional Information
Timeline
Generic

Amanda Baseley

Bathurst,NSW

Summary

Amanda Baseley, a 26-year-old residing in Bathurst, NSW, is an Assistant Store Manager with expertise in safety, food safety, and OH&S policies and procedures. She brings extensive knowledge to her role and has a background in online and grocery retail, equipping her with the ability to thrive in fast-paced environments and effectively handle time-sensitive situations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Woolworths Supermarket
12.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Bakery Manager

Woolworths Supermarket
05.2020 - 12.2022
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.

Grocery Manager

Woolworths Supermarket
09.2020 - 04.2021
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

Nightfill Manager

Woolworths Supermarket
09.2017 - 08.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Cashier

Woolworths
09.2013 - 08.2017
  • Worked as a cashier, deli worker, stocker, and online employee
  • Gained experience in handling money and customer service
  • Gathered knowledge on food safety and OH&S standards

Education

Lake Tuggeranong College
Tuggeranong, ACT
2018

Skills

  • Problem-Solving
  • Customer Service
  • Customer Service and Engagement
  • Retail Operations
  • Time Management
  • Team Building and Leadership
  • Attention to Detail
  • Store operations
  • Work Planning and Prioritization
  • Loss Prevention

References

  • Lee-Ann Howard, Store Manager, Mobile: 0438425522
  • Brod Thompson, Store Manager, Mobile: 0434417217
  • Farad Limmer, Group Manager, Mobile: 0413448613

Certification

  • First aid
  • Mental health first aid

Additional Information

I have knowledge on Return to work procedures as well as sales planning.

Timeline

Assistant Store Manager

Woolworths Supermarket
12.2022 - Current

Grocery Manager

Woolworths Supermarket
09.2020 - 04.2021

Bakery Manager

Woolworths Supermarket
05.2020 - 12.2022

Nightfill Manager

Woolworths Supermarket
09.2017 - 08.2020

Cashier

Woolworths
09.2013 - 08.2017

Lake Tuggeranong College

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Amanda Baseley