Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA BASSANELLI

Mount Helena,WA

Summary

I am an extremely dedicated, reliable and capable individual who is committed to my personal and professional development. I am very interested in making a positive career change that has rewarding prospects in return for my dedication and pride in my work performance.

My objective is to find employment within an energising, diverse, collaborative, fulfilling and supportive workplace that provides opportunities for myself to excel by applying my unique blend of skills, experience and knowledge.



Overview

9
9
years of professional experience
1
1
Certification

Work History

Front of House / Bartender

Norfolk Hotel
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Functions & Events Coordinator

Bright Tank Brewery
02.2023 - 11.2024
  • Coordinates the delivery of events such as banquets and corporate functions in line with guest specifications
  • Acts as a first point of contact for customers in the delivery of events at Bright Tank Brewery
  • Utilises software such as 'Function Tracker', Outlook, Excel, NowBook It, ABACUS, Light Speed, and Square Sales to coordinate and deliver venue event bookings
  • Coordinates food and drink catering for events with staff
  • Manages other staffs time in relation to delivery of events, in consultation with managers
  • Maintains schedule of upcoming events, meetings and business related deadlines
  • Attends staff meetings to plan upcoming events or promotions at Bright Tank Brewery
  • Advises clients of daily specials and promotions offered at the restaurant; and
  • Resolves any customer complaints in a timely and sensitive manner whilst complying with and upholding company standards
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.

Duty Manager

Bright Tank Brewery
01.2021 - 02.2024
  • Monitors staff performance and addresses, performance issues, where appropriate
  • Delegates work to line staff, including key priorities
  • Utilises NowBook It, ABACUS, Light Speed, Square to manage restaurant dine-in bookings
  • Manages cleanliness of bar and other key areas of Brewery
  • Manages open and closing of venue, in line with business hours
  • Generates end of trade and sales report(s)
  • Ensures high-quality customer service is maintained in the brewery, by all staff on shift
  • Responsible for ensuring proper food handling and safety occurs, within the Brewery
  • Ensures responsible service of alcohol within the Brewery
  • Maintains high customer satisfaction with meals and services
  • Coordinates tours, taxis and dine-in restaurant reservations for customers
  • Ensures food and drinks are served to customers in a timely manner
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained employees in essential job functions.

Disability Support

People Who Care
09.2020 - 01.2021
  • Provided personal care assistance to clients
  • Completed NDIS training
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Participated in regular professional development workshops focused on best practices within special education teaching methodologies and emerging trends in disability support services.
  • Provided emotional support for residents during difficult times, offering companionship and a listening ear when needed.
  • Managed inbox to ensure flow of information
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.


Call Center Operator

Unity Claims
08.2019 - 09.2020
  • Assists customers with arranging vehicle repairs
  • First point of contact for customers after experiencing an accident
  • Organises events and bookings
  • Manages Corporate inboxes
  • Delivers customer service in line with companies customer service charter
  • Participates in weekly all hands in meetings around new changes to claim processes
  • Reviews policies to ensure claims they are in line with
  • Drafted letters, reports, memorandums, emails and other written communications related to claims processing; and
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanour and professional tone when assisting challenging customers.
  • Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

VIP Host & Receptionist

Crown Casino Perth
11.2018 - 08.2019
  • First Point of Contact for high end clients and other patrons
  • Prepared end of day Financial Reports to hand over to Shift Manager
  • Responsible for relationship management - creates and maintains great relationships with key clients
  • Assists service hosts with event planning and management
  • Responsible for cash handling, eftpos sales and creating daily financial reports; and
  • Manages incoming and outgoing emails and phone calls to clients
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
  • Enhanced communication between shift changes by providing thorough updates on important player activity or issues requiring attention during handoff periods.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.

Receptionist Administrator

Pilbara Rope Access & Scaffolding
11.2017 - 11.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed incoming and outgoing mail and deliveries.
  • Maintaining confidential data for workers medical information.
  • Made sure to keep PPE in stock for workers.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Facilitated communication between departments, improving overall organizational efficiency.
  • Ensured welcoming environment for visitors, contributing to positive first impressions.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.

Duty Manager

BWS Liquor Store
01.2017 - 11.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Answered incoming calls and emails to provide product information, features and benefits.

Service Cashier

Woolworths
04.2016 - 01.2017

Education

Cert III -

Hospitality

Cert II -

Tourism

Cert II -

Hospitality

WA Certificate of Education -

Eastern Hills Senior High School

Skills

  • Time Management
  • Interpersonal Skills
  • Event Coordination
  • Multitasking and organization
  • Problem-solving skills
  • Exceptional communication
  • Data entry
  • New employee training
  • Resolving issues
  • Highly reliable
  • Strong networking
  • Professionalism and integrity

Certification

  • 200 HR Certified Yoga Teacher
  • Certificate III Hospitality
  • Certificate II Tourism
  • Current Valid First Aid Certificate
  • Current Valid CPR
  • Current Valid Approved Duty Manager
  • Responsible service of Alcohol
  • Manual Handling Certificate
  • Food safety Accreditation

Timeline

Front of House / Bartender

Norfolk Hotel
09.2024 - Current

Functions & Events Coordinator

Bright Tank Brewery
02.2023 - 11.2024

Duty Manager

Bright Tank Brewery
01.2021 - 02.2024

Disability Support

People Who Care
09.2020 - 01.2021

Call Center Operator

Unity Claims
08.2019 - 09.2020

VIP Host & Receptionist

Crown Casino Perth
11.2018 - 08.2019

Receptionist Administrator

Pilbara Rope Access & Scaffolding
11.2017 - 11.2018

Duty Manager

BWS Liquor Store
01.2017 - 11.2017

Service Cashier

Woolworths
04.2016 - 01.2017

Cert II -

Tourism

Cert II -

Hospitality

WA Certificate of Education -

Eastern Hills Senior High School

Cert III -

Hospitality

Similar Profiles

CREATE PROFILE
AMANDA BASSANELLI