Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

AMANDA BAXTER

Wesburn,VIC

Summary

Professional investigator with track record of conducting thorough and discreet investigations. Skilled in evidence gathering and detailed report writing. Known for strong collaboration and adapting to changing case requirements. Reliable, analytical, and focused on delivering results.

Overview

25
25
years of professional experience

Work History

Private Investigator

Self-Employed
01.2018 - Current
  • Investigate Worker’s Compensation claims, both pending and common law matters.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Exceeded client expectations by delivering comprehensive reports detailing case findings in a timely manner.
  • Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analysed.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
  • Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
  • Uploaded reports and supporting documentation into case management system.

Administration Assistant

CHS Investigations
01.2022 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone and email.
  • Executed record filing system to improve document organisation and management.
  • Reduced administrative workload for the Director by taking on extra duties.
  • Conducted database and internet searches to assist in locating potential witnesses for clients involved in the Victorian historical assault redress scheme.
  • Identified and recommended changes to existing processes for redress scheme to improve accuracy, efficiency, and quality service.
  • Prepared and sent mail outs for redress scheme.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Updated spreadsheets and databases daily.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Received and entered incoming jobs into database, then allocated them to investigators.
  • Organised and attended company functions.
  • Volunteered to help with special projects of varying degrees of complexity.

Swim Instructor

Vicki Field Swim School
01.2016 - 12.2016
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR and First Aid certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Addressed behavioural issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Adapted teaching techniques to different learning styles.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Assisted in setting up pool deck and cleaning up public areas.
  • Prepared student progress reports.

Company Owner

Baxter Property Developments
12.2003 - 12.2015
  • Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
  • MYOB data entry, bank reconciliations, accounts payable and receivable, preparation of all tax related documents.
  • Hired and managed staff to cultivate productive and efficient workforce.
  • Maximized profits by negotiating favourable contracts with suppliers, securing competitive pricing on materials and services.
  • Diary management and weekly payroll.
  • Resolved customer service issues with timely and professional resolutions.
  • Created systems and procedures to streamline business processes and optimize resources.
  • Optimized resource allocation to ensure projects were completed within deadlines and budgets constraints.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Developed long-term relationships with key clients.
  • Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.

Court Administrator

The Supreme Court of Victoria
09.2000 - 08.2002
  • Completed a Certificate IV in Business Administration at the Prothonotary’s Office.
  • Undertook work as the criminal clerk, preparing court and bail orders, as well as judgments handed down by judges.
  • Prepared court orders.
  • Admitted new solicitors.
  • Prepared orders and paperwork for the Listing Master.
  • Took payments in the cashier's office.
  • Prothonotary’s personal secretary
  • Assisted solicitors with Probate searches, prepared Probate orders.
  • Undertook administration work in the criminal section of the Court of Appeals registry.
  • Collected and delivered court transcripts to judges associates.
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
  • Handled database management for specific areas.
  • Developed strong relationships with judges, attorneys, and law enforcement agencies to foster a collaborative working environment.
  • Maintained personnel records and updated internal databases to support document management.

Education

Certificate III - Investigative Services

Australian Security Academy
Australia
01.2018

Certificate IV - Business Administration

Workplace Connect Ltd
Kensington, VIC
01.2000

Skills

  • Evidence collection
  • Report writing
  • Case management
  • Interview techniques
  • Excellent communication
  • Critical thinking
  • Document analysis
  • Ethical practices
  • Attention to detail
  • Time management
  • Searches
  • CMS program proficiency
  • Witness statements
  • Social media research
  • Locating individuals
  • Multitasking capacity

Referees

Lisa Carse - Director

CHS Australia

M: 0419 319 896


Tony Coppi – Surveillance Manager

SAI Investigations

M: 0419 352 268

Timeline

Administration Assistant

CHS Investigations
01.2022 - 01.2024

Private Investigator

Self-Employed
01.2018 - Current

Swim Instructor

Vicki Field Swim School
01.2016 - 12.2016

Company Owner

Baxter Property Developments
12.2003 - 12.2015

Court Administrator

The Supreme Court of Victoria
09.2000 - 08.2002

Certificate III - Investigative Services

Australian Security Academy

Certificate IV - Business Administration

Workplace Connect Ltd

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