Amanda Bellette
Maudsland,QLD
Summary
Experienced Customer Service Representative bringing adaptable skills in oral and written communication, shows active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty and promote core business principles.
Overview
16
16
years of professional experience
Work History
Banking Customer Advisor
National Australia Bank
01.2023 - Current
- Streamlined communication between customers and the company, ensuring timely responses and resolutions.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
Personal Trainer
F45 Training
08.2021 - 10.2022
- Streamlined scheduling processes for better time management and session availability.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Increased client retention through consistent communication, motivation, and support.
Personal Trainer
Coffs Coast Health Club
01.2018 - 08.2022
- Increased client retention through consistent communication, motivation, and support.
- Collaborated with other fitness professionals to design effective cross-training programs.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
Fitness Coach
Crossfit Geo
09.2016 - 11.2017
- Enhanced client motivation by setting achievable goals and providing regular progress updates throughout their programs.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
- Stayed up-to-date on industry trends and techniques, continually refining personal training skills for maximum results.
Police Detective
New South Whales Police Force
12.2009 - 10.2016
- Solved complex criminal cases by conducting thorough investigations and utilising critical thinking skills.
- Enhanced community safety by collaborating with local agencies and implementing proactive policing strategies.
- Improved case clearance rates with diligent evidence collection, analysis, and follow-up procedures.
- Developed strong relationships with community members, promoting trust and cooperation in law enforcement efforts.
Secondary School Teacher
St Ives High School
01.2008 - 12.2009
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
- Boosted students'' critical thinking skills through engaging debates and group discussions.
- Developed and implemented creative teaching strategies to accommodate various learning styles.
Education
Unsecured Consumer Lending - Unsecured Personal Lending
National Australia Bank
Gold Coast, QLD06.2023
Kaplan Accreditation - Customer Advisor
National Australia Bank
Gold Coast, QLD03.2023
Certificate IV - Fitness
Pt Academy
Sydney, NSW10.2016
Certificate III - Fitness
Pt Academy
Sydney, NSW03.2016
Advanced Diploma - Public Safety
Charles Sturt University, Goulburn, NSW
Sydney, NSW12.2015
Diploma - Policing
Charles Sturt University
Goulburn, NSW12.2009
Bachelor of Education - Physical Education
Australian College of Physical Education
Sydney, NSW12.2007
Skills
- Complaint Handling
- CRM Software
- Critical Thinking
- Adaptability
- Effective Communication
- Problem Solving
Timeline
Banking Customer Advisor
National Australia Bank
01.2023 - Current
Personal Trainer
F45 Training
08.2021 - 10.2022
Personal Trainer
Coffs Coast Health Club
01.2018 - 08.2022
Fitness Coach
Crossfit Geo
09.2016 - 11.2017
Police Detective
New South Whales Police Force
12.2009 - 10.2016
Secondary School Teacher
St Ives High School
01.2008 - 12.2009
Unsecured Consumer Lending - Unsecured Personal Lending
National Australia Bank
Kaplan Accreditation - Customer Advisor
National Australia Bank
Certificate IV - Fitness
Pt Academy
Certificate III - Fitness
Pt Academy
Advanced Diploma - Public Safety
Charles Sturt University, Goulburn, NSW
Diploma - Policing
Charles Sturt University
Bachelor of Education - Physical Education
Australian College of Physical Education
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