Amanda Bobbins
Newcastle,NSW
Summary
Dedicated hospitality professional with strong leadership experience in client focused roles. Strong communicator with the ability to anticipate client needs and adapt approaches accordingly. Skilled in dispute resolution and mentorship with a proven ability to foster positive organisational culture. Experienced in implementing therapeutic support plans and collaborating with multidisciplinary teams to enhance individual and community wellbeing. Passionate about respecting individuals with diverse needs in both managerial and support roles.
Overview
13
13
years of professional experience
Work History
Head Barista
ARNO Deli
09.2023 - Current
- Supervised daily operations ensuring high-quality beverage preparation and customer service.
- Trained and mentored junior baristas on coffee techniques and equipment usage.
- Implemented inventory management practices to reduce waste and optimise stock levels.
- Worked with back and front of house supervisor teams to oversee smooth running of all daily tasks in a fast paced, rapidly growing restaurant.
General Manager
The Dockyard
09.2018 - 01.2023
- Directed operational strategies to enhance efficiency across departments with consideration of budget constraints and trade patterns.
- Consulting profit & loss to forecast trade and manage stock, wages and internal costs accordingly.
- Organising functions, managing bookings and overseeing all front and back of house responsibilities.
- Implementation of successful marketing strategies and adapting menus to new products and trends.
- Monitoring staff and customer relationships, ensuring customer service standards are met.
General Manager
Fullers, Smith & Turner Quality Inns & Hotels
03.2015 - 04.2018
- Directed employee selection, retention and continuous improvement.
- Resolved employee, customer and vendor disputes using strong mediation and problem-solving techniques.
- Led teams by example to deliver exceptional standard of work and maintained a strong commitment to training and development.
- Organised functions, managed bookings and supervised all front of house and administration responsibilities across multiple venues.
- Liaised between customers, clients, providers and staff to maintain a harmonious work environment and diplomatically resolve disputes and conflicts.
In School Disability Support Worker
Linden Lodge
02.2013 - 02.2015
- Assisted students with various disabilities in daily activities to promote independence and enhance quality of life.
- Developed and implemented personalised support plans tailored to individual needs and preferences.
- Collaborated with multidisciplinary teams to coordinate care and address educational and personal needs.
- Monitored client progress and documented changes to ensure effective communication between the school, various therapists and carers.
Education
Bachelor of Psychological Science With Distinction
University of Newcastle
Newcastle, NSW01-2025
Skills
- Performance management
- Business expansion
- Adaptability
- Problem solving
- Decision making
- Conflict resolution
- Team collaboration
- Verbal and written communication
Timeline
Head Barista
ARNO Deli
09.2023 - Current
General Manager
The Dockyard
09.2018 - 01.2023
General Manager
Fullers, Smith & Turner Quality Inns & Hotels
03.2015 - 04.2018
In School Disability Support Worker
Linden Lodge
02.2013 - 02.2015
Bachelor of Psychological Science With Distinction
University of Newcastle