Amanda Boniface

• Deliver outstanding service to clients to maintain and extend relationships for higher retention and growth of REA's SASS products.
• Work closely with the Sales Team and customers to better understand customer needs and recommend appropriate solutions.
• Manage multiple client relationships with a high level of service and support.
• Hold a large portfolio of mostly tier 1 and 2 customers with a very high sentiment and retention rate.
• Work on projects within the Customer Success Team to contribute to the growth and maturity of this new team within REA
• Find solutions to deliver better results with onboarding and retention of REA's SASS products including being the first CSC to visit clients in person after identifying the a service gap with delivering Connect training to large agencies.
• Deliver training to agencies as a whole and individual agents.
• Work closely with external partners including Realtair and Campaign Agent.

• Proactively work to introduce new business using general prospecting and solution-based sales techniques to secure bookings.
• Be the client's advocate when liaising with the operations and product development teams.
• Taking the time to match the product and service required to provide a solution for our clients that align with our business offerings.
• Onboard new clients and work closely with them to ensure confidence and capability with using Little Hinges products and services.
• Work with the Leadership Team to create strategic activities to reach and retain a wider audience of real estate agents and property managers.
• Build relationships with Agency Principals and Marketing Managers for product endorsement and whole-agency uptake.
• Present product information to sales teams during weekly sales meetings. Delivered both online and in person.
• Maintain strong relationships with office teams and individuals to increase retention as well as create up-selling and cross-selling opportunities.
• Report on trends to predict changes in the business and apply strategic measures to prevent downturn in business or capitalise on winning campaigns.
• Research, implement and train staff on programs including Acuity, Captur3d and HubSpot.
• Maintain consistent records in CRM.

• I commenced as a Sales Agent with Kindred however with the onset of COVID-19 restrictions I was requested to be a part of the initial roll-out of Little Hinges.
• Recognised for my strong management and coordination skills in line with strong sales and customer service skills and able to assist with the newly formed start-up.
• When the opportunity came to return to my original sales agent role, I elected to stay with the Little Hinges team throughout the high growth period.
• Kindred Property Group is the parent company of Little Hinges and I continued to work alongside the Chief Executive Leaders within the business throughout my time at Little Hinges.

• Manage a team of up to 30 staff to deliver high level customer service through quality events across all areas of the Hotel. Events included Christmas Day Lunch catering for 400 guests, Melbourne Cup for 250 guests, weddings, conferences, meetings, and special events.
• I did this whilst maintaining all levels of BDM responsibilities.

• Proactively seek new business opportunities to drive events, conferences, and weddings to the Hotel
• Create proposals and deliver accurate event planning information to the events team to ensure a smooth delivery.
• Cultivate strong relationships with clients and stakeholders to maximise repeat business.
• Attend networking events, exhibitions, and corporate functions to increase our profile in the industry.