Amanda Booth
Bacchus Marsh,VIC
Summary
I am currently seeking part time or casual employment. Having experience in customer service, gaming venues, barista and cafe/restaurant roles and previously in a supervisory role, I am prepared to start from the bottom. My strengths are to guide staff and assess their performance which will improve profit margins. I am honest reliable, motivated and punctual.
Overview
1
1
Certification
Work History
Waiting tables, bar work and some TAB in a pub setting
The Ball Court (AVC)
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Served food and beverages promptly with focused attention to customer needs.
- Remained focused, calm and professional during peak rush hours.
- Greeted guests warmly to foster welcoming environment.
Barista all rounder
The Village Bean
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Team leader and F&B attendant
WHSmith, Airport
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
Waitress
The Plough@Myrniong
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
F&B attendant and Head Barista
SSP Australia Airport
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
F&B and Gaming Attendant
Craigs Royal Hotel
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Gaming Attendant
The Golden Nugget
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Performed cash handling duties, provided change and balanced money during the shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
Barista, Waitress and cashier
One Fall Cafe
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
F&B attendant
Compass Group/Restaurant Associates
- Boosted customer loyalty through friendly interactions and genuine care for their coffee experience in a kiosk I ran solely myself.
- Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
- Maintained stock levels of cups, lids and condiments throughout shift.
- Engaged in suggestive selling and other sales techniques.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Barista and all rounder
Mason Lane Cafe
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Waitress and bartender
The Coffee Club
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Senior staff member and 2IC
Muffin Break
- Mentored junior staff members in best practices while motivating them towards career advancement.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Liaised with management to maintain smooth operations.
- Daily cash and EFTPOS reconciliation
- Placed orders with approved suppliers
- Daily banking duties
Education
Certificate III in Pathlogy Collection
The Gordon TAFE
Werribee, VIC06.2024
Skills
- Guest satisfaction
- Tableside Etiquette
- Allergy awareness
- Drinking and gaming age verification
- Inventory Management
- Payment/POS Processing
- Strong Work Ethic
- Exceptional customer service
- Food safety understanding
- Supply Restocking
- Beverage Preparation
- First Aid Training
- Gaming industry awareness
- Ticket Collection
- Time Management
Availability
I am currently available 7 days after 5.30 pm
Certification
- Gaming Licence - valid until 2032
- Valid RSA until 2026
- Certificate III Pathology Collection
Timeline
Waiting tables, bar work and some TAB in a pub setting
The Ball Court (AVC)
Barista all rounder
The Village Bean
Team leader and F&B attendant
WHSmith, Airport
Waitress
The Plough@Myrniong
F&B attendant and Head Barista
SSP Australia Airport
F&B and Gaming Attendant
Craigs Royal Hotel
Gaming Attendant
The Golden Nugget
Barista, Waitress and cashier
One Fall Cafe
F&B attendant
Compass Group/Restaurant Associates
Barista and all rounder
Mason Lane Cafe
Waitress and bartender
The Coffee Club
Senior staff member and 2IC
Muffin Break
Certificate III in Pathlogy Collection
The Gordon TAFE
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