Amanda Bownds
Baranduda
Summary
Developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. Demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. Brings focus on efficiency and effective communication to any new opportunity.
Overview
10
10
years of professional experience
Work History
Receptionist
Albury Wodonga Health
07.2021 - Current
- Professionally welcomed new and existing patients and visitors and offered helpful, courteous service.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organised, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Collaborated with team members to achieve department goals and improve overall efficiency.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Maintained personnel records and updated internal databases to support document management.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and payments records accurately.
- Manage the clinic General and Denture waitlists
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Reception
DBK Insurance
08.2014 - 07.2021
- Provided exceptional customer service at reception, creating a welcoming atmosphere for clients and visitors.
- Improved office efficiency by maintaining an organized reception area, filing documents, managing and directing phone calls and outgoing and incoming mail
- Answering and directing phone calls
- Processing Insurance documents
Skills
- Customer Service
- Attention to Detail
- Working within a team
- Office Administration
- Customer and client relations
- Document Management
Timeline
Receptionist
Albury Wodonga Health
07.2021 - Current
Reception
DBK Insurance
08.2014 - 07.2021
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