Amanda Brackett
Mornington
Summary
Dynamic Assistant Store Manager with expertise in customer relationship management, team leadership, and problem solving, driving high levels of customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Hoskings Jewellers
Mornington
11.2012 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised daily store operations and maintained high standards of customer service.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and mentored new team members on sales techniques and product knowledge.
- Handled customer inquiries and resolved issues, ensuring high levels of satisfaction and loyalty.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coordinated visual merchandising strategies that enhanced store presentation and attracted customers.
- Led teams in planning and executing merchandising and operational initiatives that streamlined business effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Cleeland Secondary College
Dandenong, VIC12-1992
Skills
- Customer service
- Customer engagement
- Visual merchandising
- Store organization
- Display setup
- Inventory control
- Stock management
- Inventory counting
- POS systems operations
- POS systems
- Transaction processing
- Cash handling procedures
- Staff scheduling
- Employee training
- Employee coaching
- Team leadership
- Problem solving
- Effective communication
- Time management
- Relationship building and management
- Attention to detail
- Attention to detail
Languages
English
Professional
Timeline
Assistant Store Manager
Hoskings Jewellers
11.2012 - Current
High School Diploma -
Cleeland Secondary College