Amanda Brent
Summary
Versatile and results-driven, I excelled as a Store Manager at The Just Group - Jay Jays, enhancing customer satisfaction and team productivity through effective leadership and strong communication skills. Demonstrated expertise in deep cleaning and multitasking, achieving significant improvements in operational efficiency and service quality. Committed to professional growth and excellence, I consistently meet employer expectations with a proactive approach.
Overview
14
14
years of professional experience
Work History
Professional Cleaner
Self Employed
09.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Wiped walls, decoration, and appliances.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Delivered aesthetically pleasing results with expert furniture arrangement, maximizing space utilization within rooms.
- Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Manager
The Just Group - Jay Jays
08.2010 - 02.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree -
Elizabeth Macarthur High School
Narellan, NSW10-1996
Skills
- Strong Work Ethic
- Self-Motivation and Initiative
- Multitasking proficiency
- Deep cleaning expertise
- Professional Appearance
- Reliability and punctuality
- Dusting and polishing know-how
- Carpet cleaning proficiency
- Upholstery Cleaning Knowledge
- Sweeping and Mopping
- Customer Service
- Steam Cleaning
- Interior window washing
- Glass and window washing
- Flexible Schedule
Timeline
Professional Cleaner
Self Employed
09.2021 - Current
Store Manager
The Just Group - Jay Jays
08.2010 - 02.2016
No Degree -
Elizabeth Macarthur High School
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