Summary
Overview
Work History
Education
Skills
Certification
Section name
Languages
Timeline
Generic

Amanda Button

Toorbul,Australia

Summary

Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Retail Manager (Priceline Griffin Pharmacy)

Griffin Priceline Pharmacy
01.2019 - Current
  • Trained and mentored staff in customer service excellence and product knowledge.
  • Developed and implemented promotional strategies to increase sales revenue.
  • Analyzed sales data to identify trends, informing purchasing decisions.
  • Enhanced store layout for improved customer experience and product accessibility.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours.
  • Led team meetings to communicate goals, motivate staff, and improve performance.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.

Water Truck Driver

Quurries of Queensland
06.2018 - 10.2019
  • Operated water trucks to deliver water efficiently to construction sites and mining operations.
  • Ensured compliance with safety regulations while transporting materials in various weather conditions.
  • Conducted routine vehicle inspections and performed basic maintenance to ensure operational readiness.
  • Coordinated with site supervisors to assess water needs and optimize delivery schedules.
  • Trained new drivers on safe driving practices and company protocols for transporting hazardous materials.

Duty Manager RSL Club

Charleville RSL Club
06.2014 - 02.2018
  • Supervised daily operations, ensuring adherence to club policies and standards.
  • Trained and mentored staff, enhancing team performance and service quality.
  • Implemented operational improvements, streamlining processes for efficiency and customer satisfaction.
  • Resolved customer inquiries and complaints, maintaining high levels of service excellence.
  • Monitored inventory levels, ensuring adequate stock for smooth operations.
  • Enforced safety regulations, promoting a secure environment for staff and patrons.
  • Collaborated with management on strategic planning initiatives to enhance club offerings.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

Pharmacy Assistant

Albion Day and Night Pharmacy
05.2009 - 12.2013
  • Assisted pharmacists in dispensing medications and providing patient consultations.
  • Ensured accurate inventory management through regular stock checks and ordering processes.
  • Trained new staff on pharmacy procedures and customer service protocols.
  • Implemented workflow improvements that enhanced prescription processing efficiency.
  • Maintained compliance with health regulations and pharmacy best practices consistently.
  • Developed strong relationships with patients to support medication adherence and education efforts.
  • Coordinated with healthcare providers to resolve prescription-related issues promptly.
  • Managed electronic health records systems to ensure up-to-date patient information accessibility.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Received incoming supplies and stocked in correct locations.

Education

High School -

Aviation College
Clayfield
01.1998

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Customer service
  • Cash management
  • Store operations
  • Inventory control
  • Complaint resolution
  • Visual merchandising
  • Team Training
  • Staff management
  • Leadership development

Certification

  • Certificate 4 in Hospitality
  • A Managers License in Hospitality
  • RSA
  • RSG

Section name

  • I am currently in the middle of obtaining a Police check
  • Blue and Yellow card
  • If i am successful in this role i will obtain the necessary qualifications required.

Languages

English
Full Professional

Timeline

Retail Manager (Priceline Griffin Pharmacy)

Griffin Priceline Pharmacy
01.2019 - Current

Water Truck Driver

Quurries of Queensland
06.2018 - 10.2019

Duty Manager RSL Club

Charleville RSL Club
06.2014 - 02.2018

Pharmacy Assistant

Albion Day and Night Pharmacy
05.2009 - 12.2013

High School -

Aviation College

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