Amanda Byrne
Morisset,NSW
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cleaner
Clean It Clean Cleaning Services
Wyong, NSW
11.2020 - 05.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Childcare Educator
Angel Zoo
Charmhaven, NSW
10.2019 - 03.2020
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Communicated with children's guardians about daily activities, behaviors and related issues.
Childcare Educator
Mind Champs Early Learning
Ropes Crossing, NSW
04.2013 - 09.2019
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Communicated with children's guardians about daily activities, behaviors and related issues.
Childcare Educator
First Grammar Early Education Centre
Seven Hills, NSW
05.2011 - 09.2012
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with children's guardians about daily activities, behaviours and related issues.
Childcare Assistant
Abacus Kindergarten
Quakers Hill, NSW
04.2010 - 05.2011
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Childcare Trainee
Oakhurst Preschool
Oakhurst
01.2009 - 03.2010
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behavior.
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
Customer Service Representative
Pre Paid Services
North Sydney
02.2008 - 09.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
National Training Contract Administrator
Mission Australia
Parramatta, NSW
07.2007 - 11.2007
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
Operations Assistant
M.A.S Venue Services
Blacktown, NSW
02.2007 - 06.2007
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
Administrative Assistant
Belfor Ayline
Rydalmere, NSW
11.2006 - 02.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
High School Diploma -
Loyola Senior High
Mount Druitt, NSW10.2006
School Certificate -
St. Clare's Catholic High School
Hassall Grove, NSW12.2004
Skills
- Reliability and punctuality
- Customer Service
- Pay Attention to detail
- Polite
- Hardworking
- Enjoy learning new skills
- Strong Work Ethic
- Patience and Empathy
- Verbal and written communication
Certification
- Childcare Certificate 3, Oakhurst Preschool - 2010
- Business Certificate 3, TVET - 2006
- Hospitality Services, TVET - 2006
Timeline
Cleaner
Clean It Clean Cleaning Services
11.2020 - 05.2022
Childcare Educator
Angel Zoo
10.2019 - 03.2020
Childcare Educator
Mind Champs Early Learning
04.2013 - 09.2019
Childcare Educator
First Grammar Early Education Centre
05.2011 - 09.2012
Childcare Assistant
Abacus Kindergarten
04.2010 - 05.2011
Childcare Trainee
Oakhurst Preschool
01.2009 - 03.2010
Customer Service Representative
Pre Paid Services
02.2008 - 09.2008
National Training Contract Administrator
Mission Australia
07.2007 - 11.2007
Operations Assistant
M.A.S Venue Services
02.2007 - 06.2007
Administrative Assistant
Belfor Ayline
11.2006 - 02.2007
High School Diploma -
Loyola Senior High
School Certificate -
St. Clare's Catholic High School