Amanda Byström
East Melbourne
Summary
Customer service professional with a strong record of delivering exceptional service and resolving complex issues. Proven expertise in high-volume inquiry management, utilizing CRM software, and maintaining positive customer experiences. Known for empathy, effective communication, and problem-solving skills that build client relationships and foster brand loyalty. Adaptable team player who excels in dynamic environments and aligns efforts with company goals.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist, Travel Advisor
Sunweb Group
05.2023 - 09.2024
- Helped large volume of customers every day via phone and email, always with a positive attitude and focus on customer satisfaction.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Provided customers with detailed information on company products, services and materials.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Barista/Cafe Assistant
Pom & Flora
06.2022 - 12.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Maintained and operated simple espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
Ica Maxi
02.2018 - 06.2022
- Worked both full time and on the side of my studies at Swedens largest grocery store
- Welcomed customers and helped determine their needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Internship Course - Sustainable Development
Future Earth, SIDA
Madurai, India05-2023
Bachelor's Degree - Global Development
Stockholm University
Sweden06-2022
Skills
- Customer service excellence
- Customer Relations
- Brand representation
- Understanding Customer Needs
Languages
Swedish
Native language
English
Proficient
C2
Timeline
Customer Care Specialist, Travel Advisor
Sunweb Group
05.2023 - 09.2024
Barista/Cafe Assistant
Pom & Flora
06.2022 - 12.2022
Cashier
Ica Maxi
02.2018 - 06.2022
Internship Course - Sustainable Development
Future Earth, SIDA
Bachelor's Degree - Global Development
Stockholm University
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