Amanda Chater

My journey with Hubert Estate started as a Food and Beverage attendant, where my extensive transferrable skills and dedication to acquiring industry specific skills expedited my progression to my current position as Team Leader in August 2023. My daily duties and skills include but are not limited to:

• Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Work collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
• Work with POS system to place orders, manage bills, and handle complimentary items.
• Maintain a clean and organized dining area, seating up to 200pax to create pleasant and welcoming atmosphere for customers.
• Enhance customer satisfaction by providing exceptional service and addressing concerns promptly during busy service of up to 1000pax.
• Handle customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
• Inspect FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Streamline shift operations for increased efficiency by implementing effective delegation and task prioritization for 5-15 team members.
• Liaise between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Provide shift management ensuring seamless service and exceptional guest experiences in the absence of the manager on duty for teams of up to 15 staff members.

Having built a thriving startup Domestic cleaning business, with the onset of the Covid19 lockdown's I successfully transitioned my service based cleaning business to an online retail model for unique and rare homewares. Providing an in demand online shopping experience for many Australians unable to shop in the traditional in store environments.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Consulted with customers to assess needs and propose optimal solutions.
• Assessed income and expenses and adapted plans to improve profit levels.
• Established and Managed foundational operations for a successful small business, ensuring efficient processes and quality services.
• Negotiated contracts with suppliers and vendors, securing favourable terms for the company while maintaining strong relationships.
• Established and managed purchasing, sales, marketing and customer account operations efficiently.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Established new revenue streams through targeted marketing initiatives and product diversification efforts.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended pop up stalls and special events to showcase products, network with other businesses and attract new customers.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Designed, implemented and monitored company website, plugins and functionality for continuous improvement.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Designed and implemented social media strategies to align with business goals.
• Developed marketing content such as promotional materials, and advertisements for social media.
• Managed multiple social media platforms, ensuring a consistent brand voice and message increasing customer engagement.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

During my tenure as Team Leader I successfully implemented and managed traffic control operations with consistent adherence to project schedules, permits, and regulations. I was responsible for the management of up to 10 traffic controllers on my job sites, ensuring compliance with set procedures while increasing worker productivity by delegating tasks and monitoring team performance. I successfully resolved onsite conflicts between workers, motorists, or pedestrians through effective problem-solving strategies, and promoted efficient workflow by anticipating project needs and proactively requesting additional resources when required.

My employment with WallTech Panels commenced within the sales team, conducting follow-up calls to clientele for pending project quotations. Within only a few weeks I was offered the position of Junior Project Coordinator where I maintained detailed records of project activities while ensuring schedules were maintained by managing deadlines and adjusting workflows.

In this role I was responsible for the daily administrative operations of the Sales and Marketing teams within the Passenger car division of a busy head office. In addition I
provided quality support to the Senior Management team as well as providing personal assistant duties for the general manager of National Sales Australia and New Zealand.

As the face of the Kilsyth based office I was responsible for the management of the office reception, ensuring all customer and visitor enquiries were actioned professionally and efficiently. In addition I also provided administrative support to approximately 50 staff across the office and warehouse.

Working closely with the business owner my time as Office Administrator exposed me to all facets of this small family run company in a critical role managing the daily operations of their office.

Managing the preperation of key reports monitoring the performance of the companies retail stores and sales staff Australia wide, I developed a strong skills in excel including extracting data from business specific systems and applications.

My debut to business and administration this role was a business traineeship placement. I spent my time completing general administrative tasks across all departments as well as managing the data entry for all retail store stock allocations. During my placement I completed my Certificate III in business administration facilitated collaboratively by Victoria University and WPC registered training office.