Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Cheers

Summary

Efficient Import and Export Coordination with extensive experience in the logistics field. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Highly skilled in managing a team to ensure all safety protocols are met and kept at a high standard. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.

Overview

9
9
years of professional experience

Work History

Freight Coordinator

Depth Logistics
10.2023 - Current
  • Streamlined freight coordination management by implementing efficient scheduling and tracking systems.
  • Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
  • Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
  • Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
  • Explosive transport management.
  • Management and implementation of NHVR processes.
  • Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
  • Prepared shipping documentation, maintaining compliance with customs and international regulations.
  • Negotiated freight rates with carriers for international transportation of goods.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.

Fleet Allocator

Mainfreight
10.2022 - 10.2023
  • Managing a team of drivers to optimise operations and ensuring movement of freight meets schedules and deadlines.
  • Apply fatigue risk management systems.
  • Management of Dangerous Goods movements.
  • Building client relations to, maintain and grow the current business we have with that client.
  • Tracking drivers daily targets to ensure they hit their minimum wage.
  • Streamlined communication between planning, merchandising, and store teams to improve operational efficiency.
  • Optimized inventory allocation by analyzing sales trends and customer demands.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Reduced excess stock levels by implementing efficient allocation strategies.

Despatch Coordinator

Bevchain
10.2020 - 09.2022
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Streamlined communication between drivers, customers, and management for improved customer satisfaction.
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Provided support to the warehouse and site management team.
  • Data entry, monitoring job progression and allocating work assignments.
  • Creating load packs and distributing to both metro and interstate drivers.
  • Creation of pallet dockets.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
  • Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.

Enterprise and Government Service Executive

Telstra
04.2017 - 08.2020
  • Managed day to day telecommunication tasks for government accounts such as Energy Queensland, Queensland Rail & GHD Engineering.
  • Developed strong relationships with key clients, resulting in increased repeat business and referrals.
  • Streamlined service processes for improved efficiency and reduced response times.
  • Assessing and approving contracts.
  • Creation of SLA agreements.
  • Ordering of stock from vendors
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Monthly/Weekly meetings with the client to discuss
    upcoming projects and relevant feedback.
  • Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
  • Managing large scale stock projects which could run for
    months at a time while still processing my day to day orders in an efficient manner.
  • Daily use of Remedy and ServiceNow.
  • Monthly and quarterly stocktakes.
  • Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.

Retail Coordinator

Repco
10.2014 - 02.2017
  • Stock ordering from vendors.
  • Answering customer and client questions in a prompt manner.
  • Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivering requested stock to businesses.


Education

TLIF005 - Apply A Risk Management System

TLIF006 - Administer A Fatigue Risk Management Sys

High School Diploma -

Nambucca Heads High School
09.2016

Skills

  • Transportation Management
  • Operational Procedures
  • Vendor Relationships
  • Logistics Management
  • Route Planning
  • Load Optimization
  • Supply Chain Management
  • Documentation Handling
  • Transportation Scheduling
  • Occupational Safety
  • Financial Analysis
  • GPS Navigation

Timeline

Freight Coordinator

Depth Logistics
10.2023 - Current

Fleet Allocator

Mainfreight
10.2022 - 10.2023

Despatch Coordinator

Bevchain
10.2020 - 09.2022

Enterprise and Government Service Executive

Telstra
04.2017 - 08.2020

Retail Coordinator

Repco
10.2014 - 02.2017

TLIF005 - Apply A Risk Management System

TLIF006 - Administer A Fatigue Risk Management Sys

High School Diploma -

Nambucca Heads High School

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Amanda Cheers