Amanda Chilton
Wanneroo,WA
Summary
I have proven experience at Silkwood Dream Homes Pty Ltd, enhancing customer satisfaction through efficient call management and appointment scheduling. Skilled in multi-line phone operation and delivering excellent customer service. I have a comprehensive background in delivering efficient office support. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. I posses strong organizational skills and work well both on my own and in a team.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Silkwood Dream Homes Pty Ltd
Bundoora, VIC
02.2011 - 03.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Acted as first point of contact and set appointments for prospective clients.
Education
Year 12 -
St Monica’s Collage
Epping, VICYear 6 -
St Peter’s Primary
Epping, VICSkills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Document scanning and digitization
- Appointment scheduling
- Calendar management
- Scheduling appointments
- Visitor access management
- Meeting support
- Data entry
- Phone and email etiquette
- Customer service
Timeline
Receptionist Administrator
Silkwood Dream Homes Pty Ltd
02.2011 - 03.2017
Year 12 -
St Monica’s Collage
Year 6 -
St Peter’s Primary