Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Coleman

Cranbourne East,VIC

Summary

Dynamic and results-oriented professional with a proven track record at Allstar Psychics, adept in customer service and problem-solving abilities. Excelled in enhancing customer loyalty and resolving high-stress disputes, demonstrating exceptional active listening and critical thinking skills. Achieved notable improvements in client relations and satisfaction, underpinned by a strong foundation in data entry and administrative support.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Allstar Psychics
01.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Business Liaison Officer / Employment Consultant

Salvation Army Employment Plus
02.2010 - 01.2018
  • Coordinated training programs to enhance employee skills, leading to improved performance and productivity.
  • Implemented data-driven decision-making processes for more informed strategic planning initiatives.
  • Designed innovative solutions to complex problems, driving overall business success through creative thinking.
  • Maintained regular communication with stakeholders regarding project updates or relevant news impacting business operations.
  • Established strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Facilitated the onboarding process for new hires, providing support during their transition into the organization.
  • Organized networking events aimed at establishing connections with professionals across various industries, promoting mutually beneficial partnerships.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Certificate IV - Counseling

Courses 4 Me
Brisbane, QLD

Year 12 -

Cranbourne Secondary College
Cranbourne, VIC

Advanced Certificate - Domestic Violence And Support Worker

Courses 4 Me
Brisbane, QLD
10.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Client Relations
  • Professional telephone demeanor
  • Follow-up skills
  • Appointment Scheduling
  • Administrative Support
  • Staff Training
  • Building rapport

Timeline

Customer Service Representative

Allstar Psychics
01.2018 - Current

Business Liaison Officer / Employment Consultant

Salvation Army Employment Plus
02.2010 - 01.2018

Certificate IV - Counseling

Courses 4 Me

Year 12 -

Cranbourne Secondary College

Advanced Certificate - Domestic Violence And Support Worker

Courses 4 Me

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Amanda Coleman