Amanda Collins
Jindalee,QLD
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Personal Assistant
Harcourts Real Estate
01.2010 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Copywriting of properties for sale to upload to Realestate.com.au and company website, brochures, and marketing packages
- Enhanced productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Created presentations and other materials to support organisational activities.
Visa Processing Officer
Department Of Immigration And Citizenship
09.2008 - 08.2010
- Enhanced the visa approval process by implementing an efficient document verification system.
- Maintained up-to-date knowledge of immigration policies and procedures to advise applicants accurately on eligibility requirements.
- Contributed to the ongoing improvement of internal processes by providing feedback and suggesting enhancements based on hands-on experience with daily tasks.
- Assisted in the development of training materials for new Visa Processing Officers, improving overall team performance and efficiency levels.
- Streamlined applicant interviews for faster processing times and increased satisfaction rates.
- Reduced visa application errors by conducting thorough quality checks and providing clear instructions to applicants.
- Collaborated with consular officers to resolve complex cases, ensuring fair and accurate decision making.
- Provided excellent customer service, addressing applicant inquiries in a timely and professional manner.
Executive Services Officer
Department Of Health & Human Services
01.2007 - 11.2008
- Streamlined communication by managing correspondence and ministerial documentation between the Office of the Secretary, and the Minister's Office for Parliament.
- Improved overall department efficiency by streamlining Freedom of Information process and procedures.
- Prepared, maintain and update Freedom of Information briefs, records, data systems and public enquiries.
- Enhanced communication between the Office of the Secretary and Executive Team members by organising regular meetings, social and recreational sporting activities.
- Coalition of Australian Governments (COAG) Preparation, compiling documentation after house for participants from the Department of Health and Human Services, Tasmania.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Managed complex projects to successful completion, ensuring timely delivery of results to the Office of the Secretary.
- Projects included quarterly coordination of office layout changes including transitional accommodation for Minister's and Secretary's staff and guests.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Safeguarded high standards in all documentation produced under my purview for accuracy.
- Implemented efficient document control systems that ensured timely updating and archiving of important records.
Education
Bachelor of Psychology -
University of South Australia Online
Adelaide06.2026
Diploma of Counselling -
Australian Institute of Professional Counselling
Brisbane11.2023
Certificate IV Training & Assessment -
TAFE
Hobart, TAS04.2005
Skills
- Document Preparation
- Confidentiality maintenance
- Time management
- Organizational skills
- Event coordination
- Problem solving
- Report Writing
- Database Management
- Advanced MS Office Suite
- Phone Etiquette
- Policy Enforcement
- Conflict Management
Timeline
Personal Assistant
Harcourts Real Estate
01.2010 - Current
Visa Processing Officer
Department Of Immigration And Citizenship
09.2008 - 08.2010
Executive Services Officer
Department Of Health & Human Services
01.2007 - 11.2008
Bachelor of Psychology -
University of South Australia Online
Diploma of Counselling -
Australian Institute of Professional Counselling
Certificate IV Training & Assessment -
TAFE
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