AMANDA COSTA
Melbourne,VIC
Summary
My current career goal is to secure an employment opportunity within a dynamic team environment where I could demonstrate my willingness to learn new skills and complete tasks to the best of my ability. I believe that some of my key strengths are my outgoing and personalised customer service skills, my verbal and written communication skills, the manner of which I handle customer compliments/complaints and demonstrate a high level of professionalism in the workplace.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BUTCHER ASSISTANT & CASHIER
SUMBUL MEATS AND POULTRY
11.2024 - Current
- Welcome customers with enthusiasm, at times guiding them through our various meat selections and providing personal cooking tips when asked
- Weighing up and pricing items
- Charging customer and issuing receipt
- Preparing all meats for the butcher window
- Always maintaining a clean working environment
IGA CASHIER & BUTCHER ASSISTANT
SUMBUL IGA
07.2023 - 10.2024
- Greeting and serving customers (Using language/religion appropriate gestures)
- Constantly grew and expanded a loyal customer base through excellent customer service and helping guide customers through the supermarket
- Personalised the checkout process by promptly scanning and organizing items in customers reusable bags, actively listening and engaging with the customer boosting customer satisfaction level
- Answering any of the customers questions or concerns and then raising them to management if need be
- Balancing the cashier drawer at the end of the shift, counting all funds at the end of the day as preparation for the store to close
- Handling returns, exchanges and customer complaints
- Handling discounts on items going out of date throughout the whole store
- Monitored stock levels, promptly alerting management to low inventory on popular IGA items
- Helping with the placement and stocking of all shelves through the store
- Keeping area of cashier, whole store and shelves were clean and tidy
- Welcomed customers with enthusiasm, sometimes guiding them through the various meat selections and provided personalised cooking tips
- Weighing up and pricing item
- Preparing all meats for the butcher window
- Ensuring all work preparation areas were clean at all times
WAITRESS
MELROSE MELBOURNE CONFERENCE AND RECEPTION CENTRE TULLAMARINE
01.2019 - 12.2022
- Transformed the different rooms within the reception centre by setting up tables with occasion-specific and at times client specific decorations, creating memorable guest experiences
- Greeting and welcoming guests
- Coordinated food and drink service at events, ensuring cleanliness and organization throughout the function
- Coordinated the collection and sorting of all tableware and linens at the end of an event
PICK PACKER
EZI-PAC REWORK SOLUTIONS
02.2018 - 08.2018
- Ensuring work areas are kept clean and tidy
- Help gather and arrange stock from providers to bring together the monthly beauty box
- Sorting out product, relabeling and packing up for new shipment
- Picking orders as per request of client and arranging shipment
- Ensuring correct shipping information is attached and located in the correct position
RECEPTION/ADMINISTRATION
A CLASS HOME BUILDERS PTY LTD
07.2017 - 01.2018
- Diary management, handled all meeting preparations on behalf of directors
- Answering phones in a timely manner
- Helped with the preparation and payment of invoices
- Worked closely with one of the directors to transition all paper files over to electronic
RECEPTION/CUSTOMER SERVICE
LIFESTYLE LOANS VIC PTY LTD
08.2015 - 06.2017
- Answered telephone in an orderly and timely manner
- Entered all client data on data base and client hard copy file
- Assisted brokers with urgent files – For example: contacting incoming or outgoing lender, solicitors/conveyancer, clients and mortgage processing offices
- Attend bank and/or post office on a regular basis
- Arranged and coordinated meetings for director and brokers
- Asset Finance; Vehicle and Equipment
- Liaise and follow up clients, prepare and collate documents, enter client details into lender portal for approval, liaise with lender, and client if need be, send through file for settlement, disbursement letter to client
- Provided a solid, supportive bond between broker and lender due to contacts I had previously worked closely with
EARLY CHILD CARE WORKER
EARLY LEARNERS
09.2014 - 07.2015
- Provided a safe, comfortable and supportive learning environment
- Help plan and assess developmentally appropriate activities and experiences
- Demonstrated patience and understanding while managing special needs children
- Ensured cleanliness of the premises and took the measures to prevent accidents
- Set up tasks that were instructed by the teacher of the room for the children
- As a team, helped gather and give out meals to the children throughout the day
- Assisted children in expressing themselves
- Instructed and demonstrated things regarding health and personal habits which include; eating, resting and toilet habits
FILE MANAGER
FIRST MORTGAGE SERVICES
01.2010 - 12.2013
- Prepare and collate documents to post/email to customer
- As a team, book and liaise settlement dates, times, location with solicitors and conveyancers
- Examine all incoming postal and electronic files, ensuring the whole file was complete to book property settlement
- Worked closely with some lenders to ensure each file was certified and all information was true and correct
- Executed and liaised with our bank daily for the distribution of settlement cheques nationwide, ensuring timely delivery to recipients across Australia
- Attended settlements around the Melbourne CBD
- Developed a great rapport with clients and brokers due to frequently liaising with them
- Built long lasting friendships
Education
Santa Maria College
Northcote11-2005
Skills
- Good listening and liaison skills
- Able to work in a team and independently
- Excellent time management and organisational abilities
- Computer literate
- Follow instructions with accuracy and attention to detail
- Willing to learn and develop new skills
- Problem solving and conflict resolution
- Confidence in decision making
- Ability to work with culturally diverse groups
- Cash handling, banking and budgeting
- Understand and cohere with procedures and policies
- OH&S and hygiene practice
Certification
- Certificate III in Business (Records and Information Management)
- Certificate of Participation in Contact Centre Experience
- Statement of Attainment – Engage in basic spoken exchanges at work
- Certificate III in Children Services
- Certificate II in Adult Education
- Studied Certificate IV/Diploma in Business (Human Resources)
- V.C.E Santa Maria College
Timeline
BUTCHER ASSISTANT & CASHIER
SUMBUL MEATS AND POULTRY
11.2024 - Current
IGA CASHIER & BUTCHER ASSISTANT
SUMBUL IGA
07.2023 - 10.2024
WAITRESS
MELROSE MELBOURNE CONFERENCE AND RECEPTION CENTRE TULLAMARINE
01.2019 - 12.2022
PICK PACKER
EZI-PAC REWORK SOLUTIONS
02.2018 - 08.2018
RECEPTION/ADMINISTRATION
A CLASS HOME BUILDERS PTY LTD
07.2017 - 01.2018
RECEPTION/CUSTOMER SERVICE
LIFESTYLE LOANS VIC PTY LTD
08.2015 - 06.2017
EARLY CHILD CARE WORKER
EARLY LEARNERS
09.2014 - 07.2015
FILE MANAGER
FIRST MORTGAGE SERVICES
01.2010 - 12.2013
Santa Maria College
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