AMANDA COXPAULSON
DARLINGTON,WA
Summary
Professional with strong background in managing multiple restaurant locations. Skilled in team leadership, operational efficiency, and customer satisfaction. Known for adaptability and achieving results through collaboration and strategic planning. Expertise in staff development, inventory management, and financial oversight. Reliable and effective in driving continuous improvement and meeting business objectives.
Experienced with managing multiple restaurant units and ensuring seamless operations. Utilizes effective leadership to foster team collaboration and maintain high standards. Track record of implementing strategies to enhance customer experience and business performance.
Overview
22
22
years of professional experience
Work History
Multi-Unit Restaurant Manager/Multi-Unit Manager
SSP Australia & New Zealand
12.2023 - Current
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
- Improved overall customer satisfaction by implementing efficient staff training programs and streamlining service procedures.
- Enhanced guest experience through effective communication skills, handling complaints professionally and resolving issues promptly.
- Achieved regulatory compliance by maintaining up-to-date knowledge of local laws governing restaurant operations and implementing necessary changes as needed.
- Streamlined scheduling processes to maximize efficiency while maintaining adequate staffing levels during peak hours of operation.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Fostered strong relationships with PAPL, Perth Airport vendors, Australian Federal Police, and WAPOL.
- Sound knowledge of Emergency procedures within the Perth Airport precinct
Restaurant Manager
Amaroo Spa & Retreat
05.2023 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Improved operational efficiency by implementing more effective table management system.
- Increased sales during off-peak hours by creating and promoting special offers.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Fostered positive work environment, leading to decrease in staff turnover.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
Night Duty Manager/Multi-Terminal Manager
SSP Australia & New Zealand
12.2022 - 05.2023
- Ensured smooth operations for nightly tasks, managing multiple outlets spread across 2 terminals.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Developed and maintained knowledgeable and productive team of employees.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant General Manager
Chidlow Tavern
04.2019 - 12.2022
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented customer feedback system, leading to improved service offerings.
- Improved operational workflows, resulting in smoother running of establishment.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
Senior Prison Officer/Movements Officer
Department Of Justice and Attorney-General
09.2011 - 09.2018
- Maintained safety and security within the prison facility through diligent supervision and adherence to protocols.
- Implemented risk assessment tools, enabling accurate classification of inmates based on potential threats or vulnerabilities.
- Contributed to strategic planning initiatives for long-term improvements in facility management and inmate services.
- Optimized operational efficiency by regularly reviewing policies/procedures for their effectiveness in maintaining safety/security requirements.
- Oversaw inmate work programs, providing valuable job skills training while ensuring completion of necessary tasks within the institution.
- Conducted thorough investigations into incidents, ensuring proper documentation and resolution of conflicts within the facility.
- Led team-building initiatives among staff members to cultivate collaboration, camaraderie, and overall workplace satisfaction.
- Assisted in crisis situations, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Managed emergency response teams during critical incidents, coordinating efforts to maintain order and control within the facility.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
Food and Beverage Manager/Venue Manager
Bayside Bar & Bistro
06.2008 - 10.2010
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Managed bar and wait staff and directed hiring program.
- Streamlined operations through regular review of processes and implementation of best practices.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
- Enhanced operational efficiency, deploying new point-of-sale system that expedited service and improved transaction accuracy.
- Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
- Developed comprehensive waste reduction program, significantly decreasing costs and contributing to sustainability goals.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Negotiated with suppliers to secure high-quality ingredients at competitive prices, improving overall food quality and profit margins.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Manager/Gaming Manager
Baxter Tavern
02.2006 - 06.2008
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Fostered positive work environment, leading to decrease in staff turnover.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Improved operational efficiency by implementing more effective table management system.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Maintained detailed knowledge of all games offered at the establishment, serving as a subject matter expert when resolving customer disputes or clarifying game rules.
- Oversaw recruitment efforts within the gaming department, selecting top talent that contributed positively to team dynamics and performance outcomes.
- Drove habits of consistent, succinct communication between team members and from supervisors to floor employees.
Food and Beverage Attendant
Baxter Tavern
09.2002 - 02.2006
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
Education
Certificate III - Corrections
Department of Justice
Bentley, WA11.2011
High School Diploma -
McClelland College
Karingal, VIC12.2006
Certificate II - Commercial Cookery
Chisholm Institute
Melbourne, VIC11-2005
Skills
- Labor Management
- Operations Management
- Employee Retention
- Organization and prioritization
- Team Management
- Food Service Background
- Conflict resolution techniques
- Restaurant operations management
- Labor and food cost control
Timeline
Multi-Unit Restaurant Manager/Multi-Unit Manager
SSP Australia & New Zealand
12.2023 - Current
Restaurant Manager
Amaroo Spa & Retreat
05.2023 - 12.2023
Night Duty Manager/Multi-Terminal Manager
SSP Australia & New Zealand
12.2022 - 05.2023
Assistant General Manager
Chidlow Tavern
04.2019 - 12.2022
Senior Prison Officer/Movements Officer
Department Of Justice and Attorney-General
09.2011 - 09.2018
Food and Beverage Manager/Venue Manager
Bayside Bar & Bistro
06.2008 - 10.2010
Restaurant Manager/Gaming Manager
Baxter Tavern
02.2006 - 06.2008
Food and Beverage Attendant
Baxter Tavern
09.2002 - 02.2006
Certificate III - Corrections
Department of Justice
High School Diploma -
McClelland College
Certificate II - Commercial Cookery
Chisholm Institute
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