AMANDA COX-PAULSON
DARLINGTON,WA
Summary
Dynamic and results-driven Food and Beverage Manager with 20 years of experience in front-of-house and kitchen operations, event coordination, and team leadership. Proven track record in driving operational efficiency, optimizing guest experiences, and delivering seamless service for high-profile events. Skilled in fostering a positive work environment through effective team building, mentoring, and ongoing training initiatives for junior management staff.
Overview
22
22
years of professional experience
Work History
Multi-Unit Restaurant Manager/Multi-Site Manager
SSP Australia & New Zealand
Perth, Western Australia
12.2023 - Current
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed and implemented strategies to ensure smooth operations of multiple sites.
- Monitored staff performance, identified areas for improvement and provided feedback.
- Managed and trained staff of over 50 employees while overseeing daily operations.
- Ensured compliance with all local health department regulations and safety standards.
- Resolved customer complaints in a timely manner to maintain positive relationships with guests.
- Analyzed monthly P&L statements to identify opportunities for increasing profits or reducing losses.
- Developed operational processes designed to improve efficiency across all units.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Managed emergency procedures with composure and expertise.
- Fostered strong relationships with PAPL, Australian Federal Police, and Western Australian Police.
Restaurant Manager
Amaroo Spa & Retreat
Perth, Western Australia
05.2023 - 11.2023
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Maintained detailed records of sales transactions and daily shift reports.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Night Duty Manager
SSP Australia & New Zealand
Perth, Western Australia
12.2022 - 05.2023
- Trained and supervised a team exceeding 50 employees.
- Tracked different aspects of financial performance focusing on sales and cost control.
- Promptly managed complaints, enhancing overall guest experience.
- Instructed staff on food preparation procedures.
- Maintained high standards for dining and kitchen upkeep.
- Maintained superior cleanliness standards for food and beverage items.
- Ensured high-quality service by working closely with the team.
- Assigned tasks to staff, setting priorities and goals.
- Monitored safety procedures and equipment to promote safe working conditions.
- Optimized communication techniques for positive customer interactions.
- Guaranteed staff adherence to night shift roles.
- Navigated critical incidents with speed and precision.
- Performed frequent inspections to identify potential hazards.
- Ensured compliance with established policies, procedures, and regulations.
Assistant General Manager/Executive Kitchen Manager
Chidlow Tavern
Chidlow, Western Australia
04.2019 - 12.2022
- Handled multiple roles efficiently at the bar and restaurant.
- Complete shift-end financial reconciliations.
- Oversaw coordination between FOH and kitchen teams.
- Effectively managed inventory for all areas including bar, restaurant, and kitchen.
- Handled responsibilities in the absence of Venue Manager and Head Chef.
- Collaborated on updates for seasonal menus and daily specials list.
- Planned large-scale events accommodating 800 participants.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Senior Prison Officer/ Movements Officer
Department of Corrective Services
Perth, 6000
09.2011 - 09.2018
- Ensure safety by supervising inmates in maximum security.
- Coordinated and worked closely with Western Australia Police, Australian Federal Police, Department of Immigration, Department of Child Protection, Federal and State High Courts, and various mental health providers.
- Transported detainees to courts, hospitals, medical appointments and approved compassion visits in Western Australia.
- Directed external Section 95 prisoners while in community working within the mining, farming, and construction industries.
- Fulfilled multiple roles within the prison, which increased my knowledge of prison operations and enhanced my professional understanding of rehabilitation and pre-release networks.
- Maintained and organized offender records and documentation in compliance with department and legal standards.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Created guidelines for effective prisoner safety management.
- Managed documentation of prisoner movements.
- Handled emergencies with professionalism.
- Implemented strategies to manage prisoners' difficult conduct effectively.
- Participated in court hearings related to individual cases when requested by senior management.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
Food and Beverage Manager
M on the Point
Mandurah, Western Australia
02.2011 - 12.2011
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Implemented cost-effective strategies for recipe development.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Managed payroll records for employees working within the food and beverage department.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Operations Manager
Bayside Bar and Bistro
Melbourne, VICTORIA
06.2008 - 10.2010
- Developed key performance indicators to measure effectiveness of operational processes.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Gaming Supervisor/Assistant Bar Manager/Restaurant
Baxter Tavern
Melbourne, VICTORIA
02.2006 - 06.2008
- Monitored gaming activities and ensured compliance with established rules and regulations.
- Supervised staff, provided training and handled employee relations issues as needed.
- Maintained accurate records of all transactions, including daily reports on revenue generated by the gaming area.
- Investigated discrepancies between actual cash amounts on hand versus computer-generated reports of expected cash levels on a daily basis.
- Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions for certain games and machines.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Coordinated special events taking place at the bar such as live music or trivia nights.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Food and Beverage Attendant
Baxter Tavern
Melbourne, VICTORIA
09.2002 - 02.2006
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Assisted other staff members in setting up banquet events according to customer requests.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Communicated effectively with kitchen staff regarding customer orders.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Provided exceptional service that reflected restaurant standards and core values.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Processed payments and handled cash, credit, and debit transactions with accuracy.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
VCAL Year 12 completion -
Karingal Park Secondary College
Certificate II in Hospitality - Kitchen Operations
Chisholm Institute
MelbourneCertificate III in Corrective Services -
Department of Corrective Services
WA Approved Managers Card -
Department of Racing, Gaming and Liquor
Skills
- Operational Efficiency Oversight
- Employee Scheduling Management
- Team Leadership
- Food Service Management
- Customer Relationship Management
- Commitment to Customer Satisfaction
- Strong Organizational Abilities
- Effective Shift Coordination
- Restaurant Operations Expertise
- Performance Evaluation Expertise
- Standards Compliance Management
- POS Operations Proficiency
- Food Industry Expertise
References
NATALIE SAKICH
ASSISTANT GENERAL MANAGER
PERTH OPERATIONS
SSP AUSTRALIA & NEW ZEALAND
0438998453
natalie.sakich@ssp-au.com
GLENN WATKINS
MULTI-UNIT MANAGER
PERTH OPERATIONS
SSP AUSTRALIA & NEW ZEALAND
0422886047
glenn.watkins@ssp-au.com
FRAN BERRY
OWNER/OPERATOR
CHIDLOW TAVERN
0895724154
Timeline
Multi-Unit Restaurant Manager/Multi-Site Manager
SSP Australia & New Zealand
12.2023 - Current
Restaurant Manager
Amaroo Spa & Retreat
05.2023 - 11.2023
Night Duty Manager
SSP Australia & New Zealand
12.2022 - 05.2023
Assistant General Manager/Executive Kitchen Manager
Chidlow Tavern
04.2019 - 12.2022
Senior Prison Officer/ Movements Officer
Department of Corrective Services
09.2011 - 09.2018
Food and Beverage Manager
M on the Point
02.2011 - 12.2011
Operations Manager
Bayside Bar and Bistro
06.2008 - 10.2010
Gaming Supervisor/Assistant Bar Manager/Restaurant
Baxter Tavern
02.2006 - 06.2008
Food and Beverage Attendant
Baxter Tavern
09.2002 - 02.2006
VCAL Year 12 completion -
Karingal Park Secondary College
Certificate II in Hospitality - Kitchen Operations
Chisholm Institute
Certificate III in Corrective Services -
Department of Corrective Services
WA Approved Managers Card -
Department of Racing, Gaming and Liquor
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