Amanda Craig
Brisbane,QLD
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
7
7
years of professional experience
Work History
Crew Manager
Qantas Cabin Crew Australia Pty Ltd
Brisbane, QLD
06.2018 - Current
- Supervised cabin crew operations to ensure compliance with safety regulations.
- Led debrief sessions to discuss flight operations and crew performance.
- Managed in-flight service standards to enhance passenger experiences.
- Communicated with ground staff to address operational challenges swiftly.
- Monitored crew performance and provided feedback for continuous improvement.
- Worked closely with upper management to develop strategies for improving operational efficiency.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
- Provided guidance to crew members during peak hours to maximize productivity and efficiency.
- Facilitated communication between staff members from different departments in order to coordinate efforts.
- Monitored customer satisfaction surveys and implemented changes when necessary in order to improve overall guest experience.
- Conducted regular performance reviews with crew members to provide feedback on their performance.
- Implemented techniques for increasing employee morale such as rewards programs or team building activities.
- Managed disciplinary actions such as suspensions or terminations according to company policies.
- Recruited qualified candidates for open positions through various job boards and online resources.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved conflicts between staff in a timely manner while maintaining professionalism.
- Adhered strictly to privacy laws and regulations when collecting personal information from contacts during case investigations.
- Maintained detailed case notes and files on all investigations conducted.
- Maintained accurate records of all investigations, including case notes, correspondence, documents.
- Conducted investigations into facts related to cases.
- Investigated facts surrounding cases by interviewing witnesses and obtaining relevant documents.
- Reported findings from investigations and inspections directly to supervisors or other relevant authorities.
- Drafted reports summarizing key findings from case investigations for senior management review.
Education
High Distinction - Travel And Tourism
St Helens College
Warrington, Cheshire, UK09-1992
Skills
- Crew management
- Operational efficiency
- Safety compliance
- Performance monitoring
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Leadership skills
- Time management
- Analytical
- Calm under pressure
- Analytical thinking
- Decision-making
- Cultural awareness
- Multitasking
- Supervision and leadership
- Interpersonal communication
Accomplishments
- Mental Health First Aider
- First Aid and CPR
- The Care Team
Timeline
Crew Manager
Qantas Cabin Crew Australia Pty Ltd
06.2018 - Current
High Distinction - Travel And Tourism
St Helens College
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