Summary
Overview
Work History
Education
Skills
Attributes
Timeline

Amanda Cruickshank

Dunlop

Summary

Client-focused Customer Service Representative with 10+ years of providing exceptional service.

Experienced with cash handling and transaction processing.

Use effective communication and problem-solving skills to address client needs.

Professional caregiver with experience in providing compassionate and attentive support to individuals.

Strong focus on teamwork and adaptability, ensuring seamless collaboration and effective care.

Known for reliability, empathy, and ability to respond effectively to evolving needs.

Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction.

Demonstrated proficiency in itinerary creation and problem-solving in dynamic environments.

Overview

34
34
years of professional experience

Work History

Carer

Self
01.2016 - Current
  • Looked after elderly mother for many years after a fall
  • Helped with finances, appointments, shopping etc
  • Assisted with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Travel Consultant

Flight Centre Limited
12.2010 - 01.2015
  • Daily/monthly filing and administrative duties
  • Organized trips for individuals, families and business travellers
  • Consultations via phone, e-mail and in person
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Set up and ran corporate accounts

Customer Service Representative 1 Teller

Westpac Banking Corporation
04.2004 - 09.2010
  • Serve customers quickly and effectively
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handle customer accounts Data entry (Business Express Deposits)
  • Communicate well with people of all ages
  • Supervised numerous members of staff in all aspects of branch operation
  • Cash handling
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Always kept up to date with evaluation and assessment

Casual Relief Teacher

Department of Education
02.2003 - 11.2003
  • Used a variety of teaching and learning strategies
  • Developed classroom organization and management skills
  • Implemented effective behaviour management strategies, resulting in improved student focus and participation.
  • Communicated well with fellow teachers and students
  • Displayed thought and originality in choosing and planning activities

Pharmacy/Dispensary Assistant

Ainslie Health Services
01.1991 - 01.1998
  • Handle a variety of customer enquiries, including phone calls
  • Ensured a safe and welcoming environment for customers, addressing concerns and answering questions promptly.
  • Demonstrated flexibility in adapting to changing store policies or procedures as needed.
  • Used specific computer program for prescription dispensing
  • Liaised with representatives and company sales staff
  • Supervisedmembers of staff in all aspects of store operation
  • Entered invoice information into computer
  • Served customers quickly and efficiently
  • Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.

Education

Bachelor of Education - Primary Education

Australian Catholic University
01.2003

Skills

  • Reliability and punctuality
  • Adaptable and flexible
  • Respectful and compassionate
  • Confidentiality and privacy
  • Observational skills
  • Compassionate care
  • Money handling
  • Exceptional customer service
  • Advanced itinerary planning
  • Attention to detail

Attributes

  • Always got on well with fellow staff members
  • Ability to complete own duties without constant supervision
  • Take pride in my work
  • Comfortable working in a team or individually
  • Always respectful and courteous towards others
  • Work honestly and enthusiastically
  • Willing to partake in professional development
  • Able to multitask

Timeline

Carer - Self
01.2016 - Current
Travel Consultant - Flight Centre Limited
12.2010 - 01.2015
Customer Service Representative 1 Teller - Westpac Banking Corporation
04.2004 - 09.2010
Casual Relief Teacher - Department of Education
02.2003 - 11.2003
Pharmacy/Dispensary Assistant - Ainslie Health Services
01.1991 - 01.1998
Australian Catholic University - Bachelor of Education, Primary Education

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Amanda Cruickshank