Amanda Daher
Yagoona,NSW
Summary
Versatile and results-driven professional with a proven track record at Disability Support Worker and Target, excelling in data management and customer service. Spearheaded team training, optimized care plans, and enhanced client engagement. Showcasing exceptional organizational skills and a commitment to excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Disability Support Planner
Disability Support Woker
10.2021 - Current
- Led a team of support staff to ensure high-quality care for clients with disabilities.
- Conducted training to enhance staff skills and compliance with care plans.
- Developed and monitored personalised support plans with healthcare professionals.
- Optimised resource allocation and scheduling for efficient care delivery.
- Streamlined documentation processes to improve data accuracy.
- Organised monthly meetings to address challenges and align on best practices.
Office Manager
Sam's Painting No.1 Pty Ltd
07.2011 - Current
- Accounts Payable and Accounts Receivable Duties - Managing all invoicing, budgets and processing across customers and suppliers.
- Oversaw inventory management - materials, requisitions and replenishment.
- Customer service - managing and responding to all sales queries and general enquires.
- Supported Business Owner and wider team with setting appointments, managing calenders and organising key events.
- Managed monthly reconciliation schedule for key accounts.
- Developed marketing communications and signage to drive awareness and interest with prospective customers.
Self Employed
Private Nanny / Childcare Educator
02.2019 - 01.2021
- Developed a curriculum to support children's cognitive and physical development.
- Introduced literacy, numeracy and sensory activities tailored to children's interest.
- Planned educational outings for hands on learning through nature and cultural experiences.
- Maintained progress reports and regularly communicated updates with parents.
- Fostered social skills by organising collaborative activities for peer interaction. Supported homework and reinforced academic skills to encourage a love of learning.
Office Manager
Raine & Horne Mascot/Rosebery
05.2007 - 05.2011
- Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance,
- Managed multiple administrative tasks, keeping to deadlines and budget.
- Led client relations by addressing inquiries and resolving issues for high service standards.
- Managed scheduling, client communication and documentation for smooth operations.
- Drafted professional memo's letters and marketing materials to enhance client engagement and support business goals.
- Ensured office efficiency through inventory management, supply orders and budget monitoring.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Provide clerical support to employees throughout the business, assisting with various tasks.
Shift Manager
Target
03.2000 - 08.2006
- Responsible for addressing and resolving any customer complaints or team issues.
- Trained new team members in correct process for handling daily credit and cash transactions.
- Experience in POS systems to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and provide enthusiastic customer services.
- Proactively helped to create a positive team environment leading lower employee turnover v's industry average.
Education
Bachelor of Arts - Bachelor of Education Primary
University of Western Sydney
Bankstown, NSW09-2028
Dimploma - Diploma of Early Childhood Education And Care
SPES Education
Online07-2024
Advanced Diploma - Human Resources Management
TAFE NSW
Ultimo, NSW12-2004
High School Certificate - Year 12
Randwick Girls High School
Randwick, NSW12-2003
Skills
- Data management
- Customer focus
- Customer service
- Office management
- Organizational skills
- Office administration
- Accounts
- Document management
- Scheduling and coordinating
- Organization and preparation
- Homework assistance
- Skills development
Certification
- First Aid
- Working with Children
Languages
Arabic
Interests
- Cooking
- Music
- Reading
- Attending music festivals and concerts
- I enjoy helping others and giving back to the community
Timeline
Disability Support Planner
Disability Support Woker
10.2021 - Current
Self Employed
Private Nanny / Childcare Educator
02.2019 - 01.2021
Office Manager
Sam's Painting No.1 Pty Ltd
07.2011 - Current
Office Manager
Raine & Horne Mascot/Rosebery
05.2007 - 05.2011
Shift Manager
Target
03.2000 - 08.2006
Bachelor of Arts - Bachelor of Education Primary
University of Western Sydney
Dimploma - Diploma of Early Childhood Education And Care
SPES Education
Advanced Diploma - Human Resources Management
TAFE NSW
High School Certificate - Year 12
Randwick Girls High School
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