Amanda Dal-Cin
Salisbury Downs,SA
Summary
Experienced in verbal and analytical communication, particularly in addressing customer complaints and finance inquiries. Demonstrates active listening through body language and verbal cues, ensuring customers feel understood. Effectively clarifies concerns and provides clear, concise information on resolutions, using positive language to foster trust. Skilled in presenting financial data clearly, focusing on key points and addressing customer questions with factual accuracy.
Overview
17
17
years of professional experience
Work History
Jewelry Sales Associate
Zamels
Adelaide, SA
11.2023 - Current
- Managed cash handling and EFTPOS payments to ensure accurate transactions.
- Received and entered stock into system, maintaining inventory integrity.
- Displayed and replenished stock to optimize sales opportunities.
- Organized repairs and orders for customers, enhancing service efficiency.
- Provided customer support during purchasing process to improve satisfaction.
- Executed general housekeeping tasks to maintain store appearance.
- Cleaned jewelry items to uphold quality standards.
- Achieved sales targets through effective product promotion strategies.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.clientele.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Aided clients in selecting appropriate financing options while adhering to ethical lending practices.
- Developed strong rapport with clientele through attentive listening skills and meticulous attention to detail.
- Resolved customer issues professionally, maintaining positive relationships even during challenging situations.
- Increased repeat business through exceptional customer service and relationship-building skills.
- Achieved top-tier sales performance by utilizing persuasive communication skills coupled with extensive product knowledge.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
Customer Service Representative
Home Value
Adelaide, SA
03.2022 - 02.2023
- Cleaning.
- Customer services.
- Creating displays of stock.
- Stock replenishment.
- Cash handling.
- Pricing stock.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Spotless Commercial Cleaner
02.2014 - 07.2012
- Commercial Cleaning
- School cleaning
- High Security cleaning
Retail assistant
Perigrienne Corp
10.2008 - 10.2009
- Customer service
- Rosters
Education
Fire Safety and Extinguisher Operations - undefined
State training Services
White card - undefined
Training Prospects
01.2013
Certificate III - Retail Operations
TAFE SA
01.2010
Skills
- Leadership and dependability
- Integrity and ethics
- Customer service excellence
- Product knowledge
- Rapport building
- Communication skills
Timeline
Jewelry Sales Associate
Zamels
11.2023 - Current
Customer Service Representative
Home Value
03.2022 - 02.2023
Spotless Commercial Cleaner
02.2014 - 07.2012
Retail assistant
Perigrienne Corp
10.2008 - 10.2009
Fire Safety and Extinguisher Operations - undefined
State training Services
White card - undefined
Training Prospects
Certificate III - Retail Operations
TAFE SA