Summary
Overview
Work History
Skills
Hobbies
Timeline
Generic

AMANDA DALES

Summary

I am a hardworking and trustworthy person, who has a cheerful and positive demeanor. I have over 18 years experience in customer service and administration, and I am well able to learn new skills. In this role I am organised, responsible and take initiative. I am able to prioritise my tasks and work unsupervised, while still being helpful and supportive of my work colleagues.

Overview

19
19
years of professional experience

Work History

Receptionist

Kingsley College
01.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in enquiries.
  • Maintained a well-organized reception area, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

CUSTOMER SERVICE OFFICER

ARC
05.2008 - Current
  • Answer telephone enquiries and transfer calls
  • Welcome customers and visitors at front counter
  • Assist visitors and contractors with signing in/out and giving directions
  • Monitor contractor portal online, ensuring that contractors inductions are up to date as well as upload insurance policies to comply with workplace policies and procedures
  • Manage multiple email addresses and forward, respond, and file emails in a timely manner
  • General office duties (updating customer system details, mail, courier bookings, photocopying, scanning, etc.)
  • Assist staff members with logins and online training details
  • Trained to assist staff with any issues relating to bullying, harassment, or discrimination in the workplace.

CUSTOMER SERVICE

MENZIES
10.2007 - 05.2008
  • Answer telephone enquiries, take bookings for workshop, and answer RACQ enquiries
  • Receipt goods and process invoices.

ASSISTANT MANAGER (ACTING MANAGER) AND CUSTOMER SERVICE

REPCO
08.2005 - 10.2007
  • Answer telephone enquiries, order stock, process customer orders
  • Responsible to work towards resolving customer complaints and other issues (warranties, credits, returns, etc.)
  • Liaise with credit department to reconcile customer accounts.

Skills

  • Excellent phone manner and customer service skills
  • Very approachable and helpful, willing to go the extra mile in assisting customers with enquiries
  • Competent literacy and computer skills (Word, Excel and Email), quickly able to learn and familiarise self with new programs
  • Competent in sourcing information efficiently, and coordinating all aspects of a task
  • Quick to comply with work policies and procedures, follow instructions, and participate in all staff training requirements
  • Successful working in a team environment, as well as independently
  • The initiative to solve problems
  • The ability to follow through on tasks to completion
  • The ability to use discretion and maintain confidentiality in conduct and conversation
  • Competent in purchasing, receiving goods, processing invoices and generating banking reports

Hobbies

Reading, jigsaw puzzles, spending time with family (children and grandchildren)

Timeline

Receptionist

Kingsley College
01.2021 - Current

CUSTOMER SERVICE OFFICER

ARC
05.2008 - Current

CUSTOMER SERVICE

MENZIES
10.2007 - 05.2008

ASSISTANT MANAGER (ACTING MANAGER) AND CUSTOMER SERVICE

REPCO
08.2005 - 10.2007

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AMANDA DALES