Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Davies

Springfield Lakes,QLD

Summary

Dedicated and loyal employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Service-oriented professional with 20+ years of customer service experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with warm regard for individual customer care.

Overview

26
26
years of professional experience

Work History

Cabin Crew Member

Virgin Australia
05.2004 - Current
  • Followed company regulations and rules to promote safe environment for passengers and employees.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Responded promptly to customer complaints or requests for service during flights.
  • Responded to medical emergencies as needed during flights.
  • Cross-trained new and returning staff members
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Assisted in head office administration roles

Retail Store Manager

Susan Grae
11.1998 - 03.2004
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Answered customer inquiries regarding products, services, and store policies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Approved regular payroll and rostering requests for employees.
  • Participated in weekly team meetings to discuss goals, strategies, and customer feedback.
  • Worked collaboratively with other team members to ensure smooth daily operations of the store.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.

Education

First Aid

St John's Ambulance
Brisbane, QLD

High School Diploma -

Port Macquarie State High School
11-1999

Cert 3 - Hospitality And Tourism

Port Macquarie TAFE
11-1999

Skills

  • First Aid
  • Reports and documentations
  • Compliance and regulations
  • Disability Services
  • Training and mentoring
  • Complaint Handling
  • Administrative tasks
  • Excellent time management
  • Discretion and Confidentiality
  • Responsible Alcohol Service

Timeline

Cabin Crew Member

Virgin Australia
05.2004 - Current

Retail Store Manager

Susan Grae
11.1998 - 03.2004

First Aid

St John's Ambulance

High School Diploma -

Port Macquarie State High School

Cert 3 - Hospitality And Tourism

Port Macquarie TAFE

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Amanda Davies