Amanda Davies
Mandurah,WA
Summary
After taking some time off to be a full time carer for my mother until she passed im now available & eager to get back to work .
Hard-working employee, enthusiastic to learn and upskill, With over 20 years of customer service & sales experience, I have developed strong customer & client relationship building skills & recourcefulness to maximise business growth. I am very organized with good information retention, excellent attention to detail, and pride myself on my keen work ethic. I thrive in a fast-paced work environment, as a great team member but also have the ability to work sufficiently autonomously. I'm up for any challenge and as a quick learner, I am certain I will be an asset to any company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Flooring Sales Consultant
Craft Décor
11.2021 - 05.2022
- Sales and service of wall and floor tiles, stone, and bathroom ware
- Customer pick-ups, receiving deliveries and providing expert advice to trade customers and builders
- Opening and closing of store
- Measure clients plans for quotations
- Administrative duties inc
- Answering phones, faxing, copying
- Product ordering
- Store merchandising, showroom displays.
Liquor Retail Sales Assistant
Greenfields Liquor Store
Mandurah, WA
04.2021 - 08.2021
- Customer service and sales of Products
- RSA
- Stock rotation and control
- Opening and closing of store
- EFTPOS and Cash handling.
Tan Technician
Self Employed
Mandurah, WA
09.2007 - 09.2020
- Went from satisfied techno tan Spray on tan client to dedicated Spray tan technician in home salon & mobile.
- Spray on tans using Techno Tan / Vu Tan solutions.
Sales Assistant
Strandbags
01.2016 - 04.2018
- Customer Service 100% Sales focused
- Visual merchandising
- Store Frontline Management Training
- Sales Targets, Store and Personal budgets KPIs
- Awareness of loss and prevention, leadership and team building modules
- Assisted in training new staff
- Assistant management admin duties, rosters, stock control and processing orders.
Office Manager / Labourer
Bokos Contracting
02.2013 - 03.2018
- Managed all day-to-day office duties
- Accounting and software knowledge
- Data entry- Payroll and Banking
- Assisted in measuring jobs, site plans and quotations
- Liaising directly with clients
- Designed web page
- Created and maintained social media
- Answering phone, filing, and copying.
Bar Attendant
Mandurah Country Club
04.2014 - 09.2015
- Responsible service of alcohol, bar duties
- Assisted managerial duties of Members Bar and restaurant
- Setup and managing of functions
- Short order cook and food preparations
- Stock control and ordering
- Service of beverage and food
- Opening and closing club.
Customer Service Cafe Assistant
Mandurah Aquatic Recreation Centre
01.2010 - 12.2013
- Opening and closing of cafe
- Assisted manager with staff rosters, ordering stock and deliveries
- Short order cooking
- Assisted with Catering and deliveries
- Operated the cash register and handled return or exchange requests
- Maintained organization and kitchen cleanliness
- Trained new workers and ensured that health regulations were followed
- Dealt with customers problems and complaints keeping cordial and helpful, in high paced work environment
- Barista duties, Designed food presentation.
Education
Year 10 - Completion of High School Certificate
Coodanup Community College
Coodanup, WA11.1996
Skills
- Excellent communication and people skills
- Time Management
- Product and service knowledge
- Customer liaison
- Attention to Detail
- Reliable and Responsible
- Customer Service
- Upselling and Cross Selling
- Product Merchandising
- Positive Customer Engagement
- Meeting Sales Goals
- Product Knowledge
- Customer Relationship Building
- Sales and Merchandising
- Cash Handling
- Store Opening and Closing
- Team Supervision
- Retail Operations
- Visual Merchandising
- Customer Complaint Resolution
- Promotional sales events
- Office Administration
- Data Entry
- Bookkeeping
- Document Scanning
- Calendar Management
- Office Supply Management
- Tax Prep
- Computer Skills
- KPIs & Budgets
Certification
RSA – Responsible Service of Alcohol
Driver License
C Class
Certificates
R.S.A
Loss & Prevention Modules
First Aid Certificate
References
Available on request
Timeline
Retail Flooring Sales Consultant
Craft Décor
11.2021 - 05.2022
Liquor Retail Sales Assistant
Greenfields Liquor Store
04.2021 - 08.2021
Sales Assistant
Strandbags
01.2016 - 04.2018
Bar Attendant
Mandurah Country Club
04.2014 - 09.2015
Office Manager / Labourer
Bokos Contracting
02.2013 - 03.2018
Customer Service Cafe Assistant
Mandurah Aquatic Recreation Centre
01.2010 - 12.2013
Tan Technician
Self Employed
09.2007 - 09.2020
Year 10 - Completion of High School Certificate
Coodanup Community College