Amanda Dawood
Fawkner
Summary
Professional with experience in food and beverage industry, prepared for cafe role. Strong focus on team collaboration, achieving consistent results, and adapting to changing needs. Skilled in customer service, order management, and maintaining clean, organized environment. Reliable and personable with knack for creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Cafe Assistant
Baklava Palace
01.2022 - 03.2025
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
Sales Assistant
The Cheesecake Shop
01.2020 - 01.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
BBA - Accounting
La Trobe University
Melbourne, VIC07-2026
High School Diploma -
Mercy College
Coburg, VIC11-2022
Skills
- Food safety compliance
- Cleanliness maintenance
- Cash handling accuracy
- Product presentation
- POS system operation
- Customer service
- Staff leadership
- Team development
- Table service
Languages
Chaldean
Native or Bilingual
Timeline
Cafe Assistant
Baklava Palace
01.2022 - 03.2025
Sales Assistant
The Cheesecake Shop
01.2020 - 01.2022
BBA - Accounting
La Trobe University
High School Diploma -
Mercy College
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