Amanda De Souza E Souza
Varsity Lakes,QLD
Summary
Seeking challenging environment that encourage continuous learning and creatively that provides exposures to new ideas and to be a part of dynamic growth oriented organization. Overview Experience in retail customer service including fashion retail. Im friendly, outgoing and responsive personality Enthusiastic, conscientious and hardworking Team player. Efficient professional with over 10 years of work experience between Brazil and Australia and a proven knowledge of team building, branding and new business development.
Overview
14
14
years of professional experience
Work History
Marketing Assistant and Fashion Advisor
WL Showroom
Brazil
12.2012 - 11.2013
- Provide a high standard of customer service
- Maintain brand-merchandising standards
- Support the work of marketing managers and executives on projects directed at maximising company profits and developing sales strategies and marketing campaigns.
- Reception Maintenance
- Calendar Management
- Phone Etiquette
- Achievements:
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Successfully applied the principles of management to meet company standards.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Generated reports to support development and implementation of marketing plans.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Managed campaigns for various clients that consistently exceeded sales goals.
Recepcionist and Office Assistant
CSL Engineering
Brazil
01.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Dermal Therapist And Lab and Dental Assistant
Oasis Dental Broadbeach
21/15 Victoria Ave, Broadbeach
01.2021 - Current
- Fabricated and fitted retainers, wires and bands for patients
- Used various dental instruments to safely and properly clean teeth
- Designed dental report cards to explain patient dental health status and treatment plans
- Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist
- Instructed patients in oral hygiene and plaque control programs
- Ordered and monitored dental supplies and equipment inventory
- Sterilized and disinfected instruments and set up instrument trays to assist dentist
- Cleaned and polished removable appliances
- Poured, trimmed and polished study casts
- Exposed, developed and mounted intraoral and extraoral dental x-rays
- Provided postoperative instructions prescribed by dentist
- Fabricated temporary restorations and custom impressions from preliminary impressions
- Applied protective coating of fluoride to teeth
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts
- Assisted dentist in management of medical and dental emergencies
- Scheduled appointments, prepare bills and receive payment for dental services, complete insurance forms and maintained records, manually and using computer
- Sterilized and disinfected instruments and treatment rooms
- Collaborated with clinical coordinator on schedule and follow-up of patient care and treatment
- Attended continuing education courses to learn new and emerging industry techniques
- Took impressions and X-rays in support of patient evaluation and diagnostic care
- Set up dental instruments and supplies in alignment with dentist preferences
- Referred patients for extended services related to orthodontics and oral surgery
- Followed infection-control standards and sanitization protocols to safeguard patients and staff
- Made patient reminder calls and followed up on missed appointments.
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
Dermal Therapist And Business Partner
Face SPA
Bundal, Gold Coast
02.2020 - 01.2021
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
Dermal Therapist
Artisan Clinic
Brickworks, Gold Coast
07.2019 - 01.2020
- Evaluated program efficacy and implemented specialized therapy modalities to address new concerns or symptoms
- Explained treatment recommendations and anticipated benefits
- Formulated accurate DSM diagnoses based on information obtained
- Recognized client stress indicators and offered guidance in developing appropriate self-care methods
- Delivered specialized therapy interventions in alignment with treatment plan
- Responded calmly and rationally to crisis or walk-in situations.
Receptionist and Beauty Therapist
London clinic
Brickworks, Southport
09.2017 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
Store SALES ASSISTANT
M Dreams Shoes, Pacific Fair
Gold Coast, QLD
01.2017 - 07.2017
- Greeted guests in with friendliness and professionalism.
- Train new staff members
- Windows dresser assistant
- Help customers with enquires – provide advice, styling tips and product knowledge
- Achievements:
- Contributed to consistently good monthly sales figures
- Contributed effectively to merchandising ideas at team sale meetings
- Successfully applied the principles of retail selling to meet brand standards
- Brainstormed ideas for new product promotions and limited-time offers
- Cleaned store aisles and disposed of debris and waste to improve customer experience
- Maintained knowledge of company products and services to make informed recommendations to clients
- Built strong working relationships with fellow associates and corporate contacts
- Developed merchandising and profit goals for team members to meet quotas
- Reported product and price discrepancies to managers for review.
TEAM MEMBER
SCHNITZ RESTAURANT
01.2015 - 11.2015
- Serve customers and support everything that involves restaurant duties
- Achievements
- Received many positive comments from customers regarding my customer service
International Travel Assistant and Content Creator
TravelMate Intercambio
Brazil
04.2023 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Developed and implemented strategies to streamline office operations.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Served as corporate liaison for finance, IT and marketing departments.
Education
Certificate - Spray Tanning
The French Beauty Academy
Gold Coast, QLD03.2018
Certificate of Makeup - Arts
Makeup Academy Renata Meins
Sydney, Australia2018
Certificate - Maintain Infection Control Standarts
Academy of Advanced Skin & Laser Training
Gold Coast01.2018
Marketing - Marketing Management And Research
Estacio De Sa
12.2013
Skills
- Management Training
- Sales Promotion
- Administrative Management
- Strategic Partnership
- Problem Anticipation and Resolution
- Originality and Creativity
- Partner Relationship Management
- Sales Tracking
- Client Representation and Advisement
- Supplier Monitoring
- Performance Monitoring and Evaluation
- Menu Preparation
- Service Delivery
- Multi-Channel Campaigns
- Social Media Platforms
- Business Management and Development
- Trash Waste and Removal
- Maintenance Reports
- Inventory and Supply
- Guest Relations
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
International Travel Assistant and Content Creator
TravelMate Intercambio
04.2023 - Current
Dermal Therapist And Lab and Dental Assistant
Oasis Dental Broadbeach
01.2021 - Current
Dermal Therapist And Business Partner
Face SPA
02.2020 - 01.2021
Dermal Therapist
Artisan Clinic
07.2019 - 01.2020
Receptionist and Beauty Therapist
London clinic
09.2017 - 07.2019
Store SALES ASSISTANT
M Dreams Shoes, Pacific Fair
01.2017 - 07.2017
TEAM MEMBER
SCHNITZ RESTAURANT
01.2015 - 11.2015
Marketing Assistant and Fashion Advisor
WL Showroom
12.2012 - 11.2013
Recepcionist and Office Assistant
CSL Engineering
01.2010 - 01.2012
Certificate - Spray Tanning
The French Beauty Academy
Certificate of Makeup - Arts
Makeup Academy Renata Meins
Certificate - Maintain Infection Control Standarts
Academy of Advanced Skin & Laser Training
Marketing - Marketing Management And Research
Estacio De Sa